H-E-B Pharmacy — Attraction in Plano

Our first visit here. Although there were two pickup areas, only one staffed. I waited back hoping the second area would open. After about 7 minutes, the cashier serving the customer in the open line did nothing to recognize I was waiting while he moved to another customer. So I moved up to the unstaffed pickup area. The fellow continued with his customer, but finally looked around like he was going to try to get someone to help me. Great to see he was trying to help. But then he turned back to his customer. So my wait continued. About five minutes later, Sarah N. appeared asking if she could help me. She got my meds, answered my Qs, and checked me out. Great help but only after poor customer service. All other experiences have been very positive at the store. And the gentleman ignoring me at least looked like he was trying to help and Sarah N. eventually did. Perhaps the problem was a staffing issue. Or the gentleman had a bad day. Or he missed a training session employees to at least tell waiting customers “We don’t want you to wait any longer. We’ll open our second pickup line in a minute.”

[Photo taken at 1:31 p.m. on March 9, 2024 at HEB...

This location is very big on price gouging and will over charge and lie about it. They will tell you that they are basing their prices on something like goodRX or similar, if you look it up yourself and see they are charging 50%-150% more than any other pharmacy in the area they say "Corporate" sets the prices. If you ask for your prescriptions to be transferred they will drag it out for days. Go to the Walgreens across the street and get most prescriptions for 50% or more less My example Generic Albuterol Inhaler HEB...

Do yourself a favor and make the switch to HEB. You won’t regret it! I recently transferred all of my prescriptions to HEB after years of headache-inducing experiences with the Walgreens at Legacy & Coit. The HEB pharmacy team patiently, efficiently, and effectively navigated my transfer that was unduly complicated by Walgreens prematurely billing my insurance for a prescription I never...