Texas Health Presbyterian Hospital Plano — Attraction in Plano

My dad has been coming to this hospital since early October of this year with complications from shingles. The first time he was admitted for a week, and we have since experienced some complications and in the last 2 weeks we have made 4 ER trips; the first 3 were wonderful, as well as his week long hospital stay (the nurse Steven on the 4th floor was exceptional, along with Bri, who was very kind to me) but this last one something happened so upsetting I wanted to post about it. Last night my dad was having tremors and my mother and I called 911 and had the ambulance come take him to the ER, rather than take him there ourselves as we had done the previous 3 times. When we got to the ER, the ambulance had taken my father inside, and my mom and I came in and went to the waiting room. After 10-15 minutes, I went to the front desk and asked the nurse whose name is “Kristen” when we could go back and see my dad. Kristen said they were “getting him situated/ready” and it would be “10 minutes or so.” My mom and I were anxious to get to my dad as he has some dementia and his tremors were causing even more confusion and when the ambulance had pulled away, he had been crying and was visably scared. We wanted to get to him as quickly as possible to help calm and reassure him. As we had taken him into the ER ourselves 3 times, we were familiar with the check-in process and weren’t sure why we needed to wait. After 10 minutes or so, I went back to the nurses station and asked Kristen if it would be much longer, and again, she told me it would be another “5 or 10 minutes.” We were getting frustrated at being told “5 or 10 minutes” again as we had now been waiting 30 minutes and getting nothing but a curt “it will be 5-10 minutes” each time. We waited another 10 minutes or so and when I went to ask Kristen again, she said she would ask and pressed her intercom and asked the nurse for my dad when we could go back. I heard my dad’s nurse reply “they can come now but I have to go to the bathroom first” and Kristen then told me “it will be 5 or 10 minutes.” I had now been told this 3 times, and was frustrated that with the dozens of hospital staff that could take us back, we were having to wait for 1 nurse who had to go to the bathroom to be able to finally see my dad, when my dad, who has dementia, had been alone with only strangers for 45 minutes, so I said “could you let the nurse know that as she is going to the bathroom, my dad is still sitting back there scared?” and Kristen rudely said “he isn’t alone.” to which I said “I didn’t say he was alone, I said…” and was cut off by the nurse sitting beside Kristen, whose name is “Keli C.” who said “yes you did” in an equally rude way, and I again said “I didn’t say he was alone, I said…” and this time Keli C and Kristen both cut me off, telling me that yes, that IS what I had said. I again said “I didn’t say he was alone! I said he was still scared and with strangers” to which Kristen rudely said I needed to “step away from the counter” and that she would let me know when we could go back. Keli C AND Kristen, collectively, were both rude, and almost hostile, impatient and seemingly uncaring as to the basis behind my asking. I was SCARED and concerned for my 88 year old father. There was no empathy for our situation, that we were just trying to get back to my dad, who was confused and had been so distressed, and with us knowing the ER check-in procedure, couldn’t understand why we were being “5-10 minutes” repeatedly and now treated rudely by Keli C and Kristen. Their lack of compassion was stunning. Kristen told me I needed to step away from the counter as “you could read or overhear something that would violate hippa” (I can’t read the back of a computer screen, and if they speak about patients medical charts so loudly that others can hear, THEY are violating hippa, not me) and finally after another 15 minutes, we were able to go back and see my father. Kristen and Keli C so poorly represented this hospital and caused so much more stress for us, and especially...

After my dad spent a day on the med surge floor (thank GOD) we were transferred to the Orthopedic floor. My dad had Shalom as one of his nurses (by far the BEST) he had a couple of other good ones that seemed to care. Then there was Sherry S. the so called "therapist" that was "supposed" to be over my dad's care on Saturday and Sunday. The PCT was called in to help my dad to the bathroom, mind you my dad had a fractured right ankle, a fractured right hand, 5 broken ribs and due to a stroke in 2017 he had some left side weakness. The PCT came in and took my dad to the bathroom, he was not supposed to have weight bearing on his right foot. My dad informed me when I arrived that he was taken to the bathroom and was using his right foot. I was in shock! My dad had to again go to the restroom, the nurse Behn (I can't remember) comes in after I push the call button and says, ok I will get him some help, I state he cannot be on his right foot. She then asks, "oh does he have any fractures" I was floored. Did she not read his chart? It seemed she was incoherent the whole time she was caring for my dad, like she did not know what she was doing. She then said we had to wait for the physical therapist to come in to help. The PCT from earlier came in with a lady, (did not introduce herself) later found out this was Sherry (physical therapist). I left the room so he could get some help to the bathroom. After 5 minutes they exit the room. pretty much how Saturday and Sunday went. By Sunday evening we still didn't have a physical therapist come into work with my dad. Afterall he was on the Orthopedic floor to "have them keep a closer eye on my dad and to work with him more." After asking the charge nurse (rude as well) why the therapist hasn't come in to see my dad, she stated "she did, she was with him yesterday and today." I stated nope, never seen her work with him. She then found Sherry in the family waiting room with her feet up on a chair kicking back working on chart notes. I asked Sherry if she was my dad's therapist and she stated, "yes" I then asked why she hadn't worked with him. She stated because he could only walk 6 feet to the bathroom. I asked isn't it basically her job to work with him, to help him do some exercises to be able to help him with his mobility issues. She stated "no, he could only go 6 feet." The Friday before we did have a therapist that helped my dad stand and worked with him on learning how to sit up and lay back down. Isn't that what you are supposed to do, she stated "NO" that he was immobile. I asked well did you know the PCT helped my dad to the bathroom by herself when I was informed you were supposed to be there, she stated "yes, I did tell her after, and she did not know this" THERE IS NO COMMUNICATION WHATSOEVER!!! I will never in my life EVER recommend Sherry S. to EVER work with any patient again. I have also filed a complaint with the medical board, and I will make sure that her lack of care and unprofessionalism will be brought to everyone's attention. The next day, Monday, Ina came in, my dad's PHYSICAL THERAPIST and taught my dad so many things. From learning to put a shirt on to using a walker to stand.

I am in nursing school, and I am appalled at the lack of care my dad received by some of the 'health care workers' that took an oath to provide quality care to their patients. I hope no one treats one of their family members the way my dad was treated.

Julia the social worker that was supposed to help with my dad's discharge wasn't pleasant at all. She was supposed to keep in contact with me as well she never returned my calls, I was always calling her. THEN at the end of the day that my dad was supposed to be discharged (I basically did all of the work she was supposed to do.) "the rehab facility will have to pick your dad up" that it was included and free. She stated that if the hospital was going to use their sources to transfer him the hospital would pay for it, she would have to go get the approval from the higher up and it's just not worth...

Let me tell you about the worst experience of my life. I'll start with the epidural. Being my second time giving birth, I went in rather positive and knew what to expect. This time, the anesthesiologist was impatient and ill-mannered. And because she couldn't get the epidural done correctly the first time, she had to do it a second time. We were already starting off my experience poorly. Following my labor in "recovery" I began to have severe neck and head pain for the remainder of my stay and the staff dismissed it. I had to come back to the ER the following day after being discharged, for a blood patch because I had a spinal fluid leak from the anesthesiologist inaccuracy. THE BLOOD PATCH DIDN'T WORK, so not only was I away from my newborn for almost 6 hours while in the ER, it also spoiled my home experience with him for nearly 2 weeks because I couldn't move from the pain. Moving on to star of my terrible experience...whilst in labor and delivery, Nurse Gale made my life a living h. The only time this woman was nice to me was when she was talking about HERSELF, being the polite person I am, I let her, even though I was exhausted. But when it came down to anything I needed, she was annoyed and agitated. She instilled additional anxiety from what I was already experiencing, I was TREMBLING in panic from some of the comments she made. She told me I was going to have a difficult delivery and to be prepared for a C-Section because my baby was going to be too big for me to push out (I pushed my baby out in 3 pushes, in less than 5 mins). She told me it would be hours of pushing. I couldn't feel my legs from the epidural so I never pushed the button for additional medicine and getting near my delivery I started feeling the severity of my contractions but still couldn't feel my legs. Nurse Gale seemed annoyed by this and told me I shouldn't be experiencing any pain, she had no sense of urgency to try and figure out what was wrong, and she reminded me that women give birth without epidurals, thanks Nurse Gale. She was rude and short with any questions that myself or my family members had. After delivery, I began breast feeding and about 20 mins in I started to feel my uterus contracting back, my epidural was completely wore off. But not according to Nurse Gale! She said it should take several hours for it to wear off and I shouldn't be experiencing any pain... I guess she can feel what I feel?? I felt everything and was unable to enjoy the precious moments of my newborn because of Nurse Gale's incompetence. I requested something for the pain and she told me I had to eat something first, I force myself to eat real quick and requested pain management again, and again no sense of urgency from Nurse Gale. I was screaming for her to help me, my mother went out to find her and she was talking bad about me to another nurse with the pain medication IN HER HANDS. Her excuse was that she was waiting on the pharmacist. However, once down in recovery, my new nurse called the pharmacist in front of me to get the release on the medication and it took maybe 2 mins, it took Nurse Gale an HOUR. My new nurse also said that Nurse Gale could've given me two pain meds and she didn't understand why she only gave me one considering the amount of pain I was in. You did this on purpose Nurse Gale. My recovery nurse had a sense of urgency, she cared, she was wonderful and she checked on me during her next shift even though she wasn't assigned to me. Nurse Gale, you had a terrible bed side manner and I honestly hope you never treat another woman in labor like that again. I don't think you should be a nurse, nurses are there to help their patients, nurses are supposed to care about their patients. So thank you for making the birth of my son the worst experience of my life, it is something I will never get back. I also sent a letter to the labor and delivery department with no response. HEY TEXAS HEALTH, LABOR IS A DELICATE MOMENT FOR WOMEN AND SHOULD BE TREATED AS SUCH! Don't reply with a bulls corporate...