The Home Depot — Attraction in Pleasant Valley Township

I bought a new house in April. With it I also purchased a new washer and dryer from Home Depot. I had an Lg wash tower at my old house and wanted to have the same washing and drying machine at the new house. Move in day came and went- the washer was delivered and I paid to have it installed. They didn’t install it though I did- they simply dropped it off and I had to put all the hoses and dryer hose on myself. Then I ran the washing machine and it was leaking. I called home depot and they sent a team out to inspect the unit. They righted the water lines and assured me that was the cause. I ran the washing machine after they left and there was still a leak. I called Home Depot back and they referred me to LG- I told them I simply wanted them to replace the unit I had just bought because it was defective- they refused and told me someone from LG would contact me to fix it under warranty. Here it is august and my washing machine is still leaking. I can’t get anyone from Home Depot to help me. LG won’t help me either, they keep saying they are sending a tech and I take off work to be there for the tech and then the day the tech is supposed to show up I get a text message saying they are sorry but not tech is comming and that they will reschedule- I’m On my 4th reschedule now! Nobody will talk on the phone- the customer service just pings you from place to place with no actual help until they disconnect you. I don’t know how to actually get helped? I won’t ever buy another appliance from Home Depot though- Lowe’s there was no issues with replacing my fridge because of a dent that wasn’t disclosed before delivery.

Edit: homedepot contacted me to “make it right” all they did was do the exact same thing as they did before- nobody wants to do the right thing- it’s always someone else’s problem. I’ll never buy from Home Depot again. Lowe’s wasn’t this much of a hassle- they gave me a discount for a dented fridge- I can’t even get Home Depot to fix the brand new wash and frayed I got from them. Lowe’s would have replaced it- homedepot is cool with it leaking all over my floor and ruining the house and subfloor and letting me wait 6 months to even get back to me. Horrible customer service and even worse warranty coverage. Don’t buy...

I'm not a frequent visitor to any home improvement or construction warehouse stores. I currently live in an apartment (might be changing that soon, hopefully) and the only real interest that brings me somewhere such as Home Depot is to get whatever gardening supplies I'll need every late spring (usually amount to one trip total per year). This day, though, I had some last minute Christmas shopping to take care of for a family member that does need tools and hardware for his hobbies, so a trip to this Home Depot became necessary.

Given the weather conditions at the time (super cold and windy) I was able to park close to the store and get in quickly. There were plenty of carts available at the entrance, so I got one and headed in to shop.

I'm trusting the readers of this review have been to a hardware/construction store in the past, so I won't linger on the details of the layout and contents of this location long. If I had to quickly summarize, much like any other retail establishment, items are laid out in aisles by type and use, allowing for easy navigation by patrons. This store is no different in this description. Nothing was especially bad or good about the store layout at this location - it works.

I knew I wanted to get my brother a grinder and replacement discs and was quickly able to locate those. While pondering over another possible tool, an associate happened by and asked if I needed help. I described my situation and he recommended another tool that would likely be useful to my brother, in this case a reciprocating saw. I opted to get one and several replacement blades and thanked him for his help.

I opted to try the self checkout on my way out. There were two cashiers there to help with the entire experience, which went smoother due to their effort. They ensured I was not only checked out, but also got a gift receipt as requested.

I'd summarize my visit to the home Depot thusly - they had great associates who were receptive and attentive to my particular needs and questions and the whole experience was quite quick and painless. I look forward to coming back here potentially in the spring for gardening implements. Thanks for being a great part of the...

I went on a little shopping trip here a few weeks ago and I have been excited to share what I experienced. First, however, I must explain that I know very little about DIY home improvement stuff so I was already a bit shaken before entering the store. But I needed to get a drill and some tools for myself. So, I first found that department. I looked for someone to help me, and there, out of the blue, a wonderful woman asked if she could help me. I'm glad she did because I was able to get the "best buy for my needs" (as she put it) possible. Surprisingly, she informed me it was only her fourth day on the floor. She was already amazing! Then I wandered into the window blinds area. I had found something I liked in a catalog so I went to ask about it. Two girls working were entrenched in something so they sent the guy that was standing with them to help me. He found exactly what I wanted in stock and at a much lower price. I thanked him and he told me it was his FIRST day there. I went to the appliances, the millwork department, and even the credit desk, and at each location, I was greeted and had my questions answered. It was such a pleasant experience I had to ask myself, "Was I just at a home improvement hardware store?" See, I am so used to feeling very alone in the other stores around town who if you are lucky enough to find someone to help you with something, 9 times out of ten they don't have any more of a clue than you do. So, my accolades are in for Home Depot! You've got all my future business from here on out. Your prices are great, but where you shine is those people on the floor every day making a girl like me feel ok about not...