If we could give 100 stars we would! Our dog Stanley started going to K9 Luxury Pet Hotel in Pompano a few months ago not long after we rescued him. He LOVES other dogs and we knew we needed to find a safe place for him to play and be social. We tried another daycare in the area closer to our house, but it's a really big place with so many dogs (also mixed a lot of big dogs in with the little dogs which is fine for Stanley but not ideal for everyone). We could clearly see on their webcams that staff never could give him attention with so many dogs and he never seemed excited to see any of the staff when we would walk in. Then he came home with 2 separate injuries to his feet and legs (got very cut up on something one time with both front legs bleeding, paw pads burned and bleeding a separate time) that no one caught. Took us over a week to heal him each time. We decided to switch and try daycare at k9 Luxury and off the jump we could tell he was much happier and safer here. He has now become a regular enjoying daycare a few times a week and he acts like he is getting to go to Disneyland every single time :). He gets so excited in the car and runs thru the parking lot to the front door.
The staff are all incredible and provide above and beyond customer service. He literally sprints to them and celebrates seeing each of them jumping up and down when we walk through the front door, he runs down the hallway so excited when they take him to the back to his buddies. When we pick him up he goes up to every staff member to say goodbye, clearly they all take time to give real attention and love because he never did that at the other place. He is always nice and tired when we pick him up but is always in good shape without injury or issue. He has become "best friends" with many of the other regular daycare pups which we love!
He boarded for a few days for his first time last week and he came home healthy and very happy, he didn't show signs of any stress and was nice and tired but not overly exhausted. We splurged on the big suite and it seems he was very comfortable. We brought him back for daycare today even though he boarded there over the weekend and he was just as excited as ever, a testament that they clearly treated him very well his entire boarding that he is still so excited to be coming back despite having just spent 5 days there. We are so grateful to all the amazing staff and to the facility for giving us a safe and fun place for him to play with his friends (dogs and staff) and a safe place to board him when we must travel. Thank you to the Staff!!! Stanley Loves You guys!!! (also, the facility itself is GORGEOUS and possibly the cleanest place I have ever seen, I'd eat food off the floor its kept so clean! Another credit to the...
Read moreOverall, I think this facility is overall nice compared to other boarding facilities in the area and the staff is super friendly.
We boarded 4 dogs here for a few days, for a last minute work trip. Normally we have a dog watcher that comes to the house
I do have a couple concerns that I believe the facility can certainly improve on.
when I picked up my dogs - one of them had red, raw and swollen testicles the size of baseballs. They were bleeding and I noticed as soon as we saw him. I immediately contacted the facility to let them know. My biggest concern is that no one told us about this issue and I even called yesterday afternoon to see how the dogs were doing and the day prior. I should have been notified as this is a serious concern and I was out of state - I would have had no problem paying for immediate care during an emergency. offering security cameras to monitor that you can login and watch your dogs would be a huge plus, would be super beneficial because you never know what condition your dog is in and the staff says they’re fine even when there could be something wrong like what happened to us. Other boarding facilities have night staff so there is always someone onsite 24/7. The dogs are left for extremely long hours without staff around which is very concerning if there is an emergency. We paid a very high premium for this facility, and they portray a very “high end” and special treatment for your dogs hence the price, the least they could do is offer a night staff member to ensure all the dogs staying there are safe and being monitored and let us know if something is wrong.
For some back story. We took all of our dogs for checkups on Monday last week before dropping the dogs at boarding on Wednesday. It’s important to note that our dogs are very healthy and we wouldn’t want someone else’s dog getting sick. Our dogs were healthy so we brought them to the facility.
We are working with our vet to treat our dog and his allergic reaction to this facility. I hope they can improve and make this a better experience...
Read moreIf I could give them a 20 🌟 I would. Best daycare in S Fla. the place itself is spotless. And smells like a luxury hotel. I could board myself there. A TV in each private room . They probably have dog TV. Large spacious grass areas for pups to run and play and there always staff outside watching and indoor playing with all of them. Speaking of Staff. The best of the best. There professional yet friendly And oh so accommodating. They go out of their way to plan fun events and activities for the doggies. And they run and dress up and run and chase each around and they RUN. They come home exhausted and that’s saying a lot for my 7 month old Daisy 🌼 doodle. Lastly big bonus is they shoot videos and take pictures of all the dogs. I look for Daisy 🌼 all the time. I could go on and on about K9 Dog Resort but I’m running out of space. Be good to your dog and yourself sign up today and give your dog the life...
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