Walgreens — Attraction in Ponca City

Walgreens management is obviously “trying” to get by with minimum staffing. This is apparent while shopping inside the store and for me especially while on line at the pharmacy drive-thru. The wait is usually tolerable and staff is always friendly but whenever traffic increases the bare bones staffing tests the nerves of both customers and staff.

During long waits it becomes obvious that there is only a single “pharmacy tech” on duty handling the lines inside and outside and the situation becomes hard to endure. Why can’t Walgreens increase their staffing or at least cross train staff members to help when customer volume is difficult to handle. Another way to ease the situation might be to block access to one drive thru lane to limit customer volume, nobody likes to wait on a long line and it becomes easier for a busy customer to get out of line.

The bottom line is that Wallgreens management is failing both customers and their own staff. If management were competent, staff wouldn’t be stressed out and I wouldn’t be writing...

I STRONGLY suggest utilizing a different pharmacy. I have a horrible eye infection and purposely chose Walgreens due to the later hours their pharmacy provides. I call to check on the status of my prescription, as I literally cannot open my eyes, and it says it’s ready. I ask my husband to go ahead and drive me. We arrive at 8:50 and I’m told they had an old insurance on file and I would have to come in tomorrow morning. I genuinely had everything they would need with me. They would not serve me.

I previously worked for Walgreens in a different city. When did they lose their customer service? I frankly recall staying 5-20 minutes late almost like clockwork to HELP my local community. I wasn’t officially allowed to be off the clock until all customers had been assisted. It is not hard to run insurance and hand over medications, especially when a customer is in pain.This is not the first instance I have been dissatisfied with this location. You can count on long wait times, poor communication, and poor...

They said they would text me when my prescription was ready and they never did. I drove up to the window 2 times for them to say it will be ready in 45 minutes and then the last time I pull up it was a little before 9pm which was a good thing I pulled up just to see if they had it ready cause I was tired of waiting on a text and they told me oh yea we have it right here and she gives it to me through the window at the drive thru and hurries up and puts the window blocker on and turns out the light under the drive thru! Had I not pulled in there when I did I wouldn't have gotten my sons medication that we waited over 2 and a half hours for and I live an hour away and he had a double ear infection! They were never gonna text me or anything cause from what I seen everyone was ready to leave and go home so it was a good thing I pulled...