Alpha Omega Hobby — Attraction in Quincy

My experience was not only unique, but also beyond incredible. Ben was basically dealing with a monster (referring to me) as I was trying to acquire a discontinued GW warhammer 40k piece that only his store had in stock. I live out of state and while stuck in hospital due to a motorcycle wreck, I couldn't be present at my address to confirm whether or not my packages were ever delivered to right address.

There was a hiccup in shipping and with everything I was dealing with, I just flipped out and Ben, at 9:35pm PST (my timezone) immediately jumped on the situation and provided me with his plan as to how to rectify it and literally within less than 12 hours he had already done so much research and provided me with all the tools and confirmation I needed to confirm the location of my shipment which gave me not only instant relief but also an overwhelming elation of joy and gratitude since I felt like he actually cared and even from many states away, he made me feel as if he was right there with me throughout all of this..

And for just a mere discontinued character.. one little piece.. clearly the value of satisfaction and happiness from his customers means more to him than the profit margins. So no matter the size of purchase, I am 100% confident thst this man, and this business will treat you more like a family member, and less like a number. No doubt Covid-19 has made things difficult for everyone; but i couldn't even tell with Ben because he stepped up and went full throttle with helping me when others would have either not cared as much or would have already felt so overhwlemed with everything else that they wouldn't have the energy or efforts to help me.. but Ben is clearly a rare breed and I wholeheartedly look forward to purchasing more from this store, and waiting for them to arrive by mail, instead of going to any number of neighboring hobby stores or GW stores in my area because this is a business worth investing in.. this is the kind of customer service that not only deserves to be acknowledged, but is worth fighting for and striving to keep around. If you have doubts, fair, but i urge you to trust in this company because they have what no other store has, and thats Ben.. many stores may have A Ben.. but none of them have THE Ben; and he can only be found at...

I always want to support local shops and this was the nearest to where I live. I came twice for Pokémon cards since I recently just got the interest for nostalgia reasons and not to resell like others. The first time I came in the two people at the register weren’t that accommodating to me even though the two girls they were chatting up they had plenty of enthusiasm for. I also understand the market is tough for Pokémon cards specifically but I recently came in this week after not having time to check if they had any in stock. I asked the guy at the register if they had Pokémon cards and he bluntly responded no. Then I followed up with an idea of when they usually restock with cards and he quickly retaliated with he doesn’t know. Then I asked some other questions like what kinds of packs they usually get to see if it was the ones I was looking for specifically. He didn’t answer my question and clearly seemed to want to end the conversation immediately. I said have a nice day and he ignored me and the whole time we were talking he was looking down and not even once made eye contact with me. What’s crazy to me is I see good reviews here which is the whole reason why I came here but after those two experiences I don’t think anyone should have to deal with that.

Edit: This is such a bad response from them. Clearly this isn’t about Pokémon cards anymore but about the level of service and respect you give to people who walk in your shop and you guys pick and choose who you want to treat fairly and not. And on two occasions with me you chose twice not to give me the same level of respect as others. I recommend not to support a place where you treat potential customers walking in poorly with no level of service and others shouldn’t either.

Note: I’ve also seen some reviews about this shop with similar experiences as me as well as one where they judged a person and made them uncomfortable based on how they looked. So I’m not surprised I got that same...

The store is located below ground level. The shopkeep said they have elevator access inside the main building, but the main building locks its doors so this makes going to this store overly difficult for those with physical disabilities. The store also has objects and parcels everywhere making navigating rather difficult once within. While the store has some division of products they're not truly organized and the majority don't have clearly marked prices.

My biggest concern is how indistinguishable the employee is from clients. Several players were battling their miniature armies and the employee was working on a laptop. Honestly, the only reason I was aware he worked there is him approaching us to talk. A lesser concern for me is the lax use of masks by employees and clients. I prefer to assume vaccinations were prevalent, but I didn't feel particularly comfortable in the presence of anyone given the stress of continuing COVID diagnoses.

I haven't decided yet if I will return. The difficulty for me gaining access, the clutter, and the lack of clear pricing seriously puts me off. I'm giving the store the benefit of the doubt for...