Sapori Cucina & Bar — Restaurant in Quincy

I have never been too upset to even take a bite of a meal I ordered, but that is exactly what happened when dining here for lunch. We were the only people in the restaurant when we entered, and picked a table. My mom has an ear issue, and we will often look for tables that aren’t under speakers because it’s hard to hear. We tried here, but there wasn’t any table less loud than others, so when we sat down, we asked if it was possible for the volume of the music to be turned down. It should be noted that it was extremely loud for even me without any ear issues, and we couldn’t hear each other sitting next to each other. The server acted as if it was a crazy requests but said that he would try. It had been a few minutes and the volume hadn’t changed, and it was still very loud, so my mom went up to him at the bar to see if he could turn it down a little more because it was still really loud, and he snapped at her saying that they were trying - something we could not have known. He then said that no one else ever complains. Ok buddy. Kind response. When our food came out, the pasta dish came out along with a basket with a piece of bread, napkins, and a knife, but no fork. We looked around to see if we could find one, and when my mom went up to the bar to ask for one, the same man snapped at her and said “ma’am of course we are bringing you a fork.“ and we said ok thanks. There’s not one in the basket, so it seemed like it was just a mistake, so of course we would mention it. Can’t eat pasta without a fork. He kept saying “of course we are bringing you a fork” as if it was the most absurd thing in the world that we are asking for one. He then asked the girl who brought us our food about a fork, and she said she thought she put one in the basket, and so he asked us “is there not one in the basket?” To which we replied - no - that’s why we asked for one. And he just went off about how we asked them to turn the music down and shouldn’t be mad at them. Keep in mind - all we did was ask if it was possible for the music to be turned down. He could have said no, and we would have just simply gone somewhere else. Instead, we sat there feeling abused by the staff. I didnt even touch my meal because I was too disgusted by the attitude of the staff. For what it’s worth, my mom said her food was good at least. Kindness is free and choosing...

I have been here a few times when it was caffe gelato and each time i kept hoping for a better experience but i cant seem to be satisfied with this place even with a new name and new menu. First and foremost, If you plan to come here with children, don’t. Look elsewhere because they do not have any highchairs. I’ve NEVER come across a restaurant without any high chairs. I have a toddler and it is very hard for me to enjoy my food while having to hold him still in place (which he wont do) and im not sure what mother or father wants to hold their child in their arms while eating. Food quality does NOT match the prices, food is clearly frozen and heated up, especially the seafood which gave me a horrible stomach ache so definitely avoid that. Definitely NOT authentic italian food, i wouldnt call it that at all. Service is bare minimum. Its basically self service, they take your order and thats it, they wont ask if you need a refill, they dont come check on how youre doing, they dont ask if you need anything, they dont even come grab the payment from you i had to get up and give someone my card after waiting for about 15 minutes after i was done eating, while multiple servers were just standing around looking at their phones and at the cielings. I had to ask multiple times for things like silverware, water, beverages, just simple things that any other restaurant usually would do. They have good sandwiches for lunch tho lol. I thought with a new look and menu the service would change too but i guess not. I hope this review can save other people...

I wanted to add to my sister’s review below because our experience left me in complete disbelief. This establishment seriously lacks professionalism. If it weren’t for the quality of their food, they wouldn’t survive on customer service alone!!!

We were served a burnt pizza something that was obvious not just by taste, but by the strong smell of something burning in the restaurant right before it arrived. I’ve ordered this same pizza for takeout several times, and it’s never tasted this charred.

When I brought it to the attention of who I believe was the owner or manager, his response was incredibly dismissive. He insisted it didn’t taste burnt to him, as if everyone experiences flavor the same way. Then he proceeded to raise his voice across the restaurant, embarrassing us in front of other diners. Meanwhile, other staff members were rolling their eyes and sucking their teeth, adding to the uncomfortable atmosphere.

For context, only two slices were eaten—we were picking at the top of the pizza, trying to salvage what we could. Despite this whole experience, we still ordered additional dishes and even left a tip, so it was always about the principle and never about the $11 pizza!!!!!

Instead of being so greedy and short-sighted as business owners, you should think about the long-term value of loyal, returning customers. With that being said I realized they only respond back (negatively) to the negative reviews...once again proving my point of UNPROFESSIONALISM but don't bother responding to this one because I really do not give a you...