Metro by T-Mobile — Local services in Quincy

I am terribly disappointed with this store. I initially went in at about 4pm on a Sunday. My phone had just stopped working And I was in the middle of something that required phone access. I went in and explained my situation the girl in there was initially extra helpful and appeared to be understanding and wanted to help. I took her advice and went to a store (cricket) down the street I explained to her I hate cricket but understood she was trying to buy me sometime to Come back to metro and get their new customer advances. I told her I’d be back or most likely Would be back prior to closing because I preferred going back to metro. Knowing I was phoneless and on a time Crunch - it being Sunday and all I flew back to This Metro location and walked in the door at 4:52 only for the same girl that seemed so helpful the same girl I explained my Messed up situation to, to tell me it was too late and to try another time. I am without a phone. I cannot even set an alarm on a device to wake up for work in the Morning. Yes I understand they close T 5 but we all know it takes less than 10’mins to activate new device because I was so persistent on going back to metro I was taking a loss and going back to android instead of iPhone all to just have metro as my provider. I’m disgusted. I’m without a phone it’s 2022 we all know what. Set back that is but you could not give me 5 mins to set up a phone for me to keep a customer happy and get. Great review instead of this review. I’m beyond disappointed and extra disgusted. I won’t have any family and friends do business at this location going forward and maybe not with metro At all. Considering I chose to come back to metro over all other companies I extra disappointed with this entire experience! (See the picture It’s now 5:05 and their still allowing customers in and have their lights on .......

If I could leave a zero star I would, I have been a T-Mobile customer for over 10 years and decided to open a line with metro for my daughter, I asked for the 55 dollar plan and was changed 65 because she added in hd streaming when she never asked me, the total came up to 95 and some change. I asked her why it was so expensive and she said because of activation, when I went home and looked at the receipt I realized she charged me almost 30 dollars for a wireless Bluetooth head set with mic, I called 611 and explained what happened. They credited me the 10$ for the streaming but said I would have to go I store to get a refund for the headset I went the next day, she laughed at me and didn’t want to give me the refund the gentle man next to her gave it to me after I explained the situation, this store is a scam 0 out of 10 recommend. But if you do go please check your receipts...

A employee named POLY had terrible customer service and treated my children and I like we were garbage. Disregared my politeness and was super rude , assuming and not letting me explain what I needed. She told me I could not get what I needed here , then after being told I called and asked she then called her manager and proceeded to be rude , didn't apologize and told me to wait for her Manger he was bringing Sim cards because hers didn't work . 2 separate couples came in after us and got treated with great respect, smiling ,engaging and happy to help. I don't appreciate the discrimination my family and I received from POLY. She should not have a job if she's going to pick and choose who she treats with respect. We are all going through stuff the other does not know about. Therfore we should be kind to...