Healthtrax Fitness & Wellness — Attraction in Raleigh

RALEIGH STAFF DISRESPECTFUL!!!

The gym at Healthtrax was nice but the STAFF was DISRESPECTFUL. I took a new membership print out to the gym and was met by a hostess who allowed me to fill out a form. I then proceeded into a room to take a survey with what seemed to be a PISSED off WOMAN (Julie Knebi). I wanted to play some basketball that day with a couple of friends, and they referred me to the free 1 day pass for guests. What ended up happening was you have to run through a 10 question survey/tour which the lady then ended up asking me about 3-4 questions for each one on the survey. I told her kindly what she asked, but she kept wondering what I was doing in Raleigh when I worked in RTP and lived in Cary. I finally got tired of her questions after 10 minutes and said I just want to play some basketball with a few friends who come here. This is the point she freaked out on me. She said “I don’t have time for this!” She took me out of the room and showed me to the exit. She then said “It’s $20 for a guest pass for the day.” I’m fine with paying but what really ticked me off was when I came back. I had a friend meet me at the front after going in to ask how much a guest pass was. He told me a guest pass for the day was $10. Why would she tell me it’s $20 for a guest pass and then someone else tell my friend that it’s $10. Does she want to pocket $10? Once my friend called me I came in and someone on staff said “Are you kidding me?” I paid $10 and was let in. The people I came with are lifetime members that have brought dozens of other memberships to the gym as referrals. What kind of nerve do you have to say “Are you kidding me?” after it’s all been said and done? Just take the $10 and move on with your day. Once I got in things went smother, but when I left I said “Have a good night” to the staff and the girl who was questioning me was at the front. She avoided eye contact with me and tapped her ring on the counter with a look of disgust on her face while trying to force a smile by pressing her lips together as she nodded. Sure I was there trying to just get a free day pass but the manner I was received with once I told them my intensions was absurd. They tried to cheat me out of $10. They then insulted me when I came back in. At the end of the day they still had no remorse or apology, only distain in their mouths. The worst part is, I’m moving to Raleigh soon and they just...

MOTTO: “IGNORE CLIENTS WHO COMPLAIN, AND HOPE THEY GET TIRED AND GO AWAY.” RATING: MINUS 1

I have been a member of several gyms in my lifetime and never have I seen a gym that cares so little for its clientele. A couple of weeks ago, after getting off a recumbent bike, the bike tipped over, fell on me and slammed my head against an adjacent bike. This was due to the lack of an anchor system for the equipment. THIS WAS/IS A DISASTER WAITING TO HAPPEN and unfortunately, I was the one who suffered the consequences.

The injuries that I incurred included two contusions on my head causing ongoing dizziness and headaches, pain in my right shoulder where I had surgery less than 6 months ago and swelling in my legs.

While this was a traumatic experience and one, I am still feeling the severe effects of, I assumed the gym would try to make things right- I was wrong. A few days later, I called the MANAGER- SANDY DORTA and shared what occurred. My hope was that they would come to their senses for the safety of their members and at a minimum anchor their equipment to the ground.

Ms. Dorta, an employee of 26 years and head of sales, ignored my requests and indicated she had no power to help me in anyway, saying that their HQ would need to assist me. She would not provide me with the name of who this situation was referred to at HQ, and did not provide a copy of the incident report.

The company makes it impossible to reach anyone at HQ. Since I reported my incident, my attempts to reach out to Ms. Dorta have been ignored. No one has at the Raleigh location would respond to my questions, nor have returned any of my many messages. I have cancelled my membership., Its very apparent that they could care less about me being that they already...

Good, clean gym. Generally friendly staff. Crazy crowded from about 10 a.m. until 6:00 p.m. with lots of GOFs (Grumpy Old Farts ... see caveat #2 below). But if you got in the early morning or late evening, it's nearly empty. In fact, 7:30 p.m. onward, you'll have almost the whole facility to yourself. It's awesome! Convenient location in north Raleigh, about average price ($89 per month for a married couple). I think they lost a lot of younger members to the nearby Lifetime Fitness that just opened.

Some caveats:

You must bring your own lock (for the locker room) and towel. Members are allowed 1 sweat towel per visit. You can add "towel service" to your membership for an extra fee, or rent a towel each time for $1. At $45 a person for a membership, towels should be included.

This isn't a meat market, as others have pointed out, and that's great. But it is an old fart market. A rude YANKEE old fart market. I have never seen so many northern, scowling, rude old people in my life. Some come to the gym and are shocked—shocked!—to discover that, yes, other people use the facility, their membership does not entitle them to exclusive use of the facility, and they might actually have to be courteous (gasp!) and share equipment from time to time. Seriously, there seems to be a spirit of grumpiness that rests on this place. In the short six months since I've been a member, I've noticed numerous instances of rudeness and discourtesy. You have been warned ... be prepared to make your way through the geriatric forest.

We got a heavy dose of sales pressure when initially signing up. We were 90% sure we wanted to sign up when we walked in, but nearly didn't simply because of the pressure.

Overall, a decent gym with the...