Office Depot — Attraction in Redlands

Today I had a horrible experience 🙃 at the office depot in redlands next to trader Joe's it was my day off so I had been working in my but my boss an elderly man who has parkinsons and doesn't like going out that often asked me to run an favor for him so I had some ink to exchange from the moment I walked in the lady behind the counter a black girl whom I said hello to looked me up and down and gave me the meanest discusted look probrably because of my work in the yard atire..there was a long line I waited like everyone else I got to the counter and emediatly I knew she was going to be a problem I told her I didn't have my reciept but had the card or my rewards number 4 return she told me that she could only run one card and if it wasn't the card that she would have to help everyone behind me in line 20 people before she could run the other card and pthat she couldnt look it up off of reward card ?? The very first card I gave her I'm sure was the one but with attitude she said no I asked to speck to the manager which there was one there but she wouldn't call her and side stepped my request all while helping all the people behind me which I had been there first and waited like everyone else that doesn't make since that before I help you or finish my reason for being there she's going to help 20 people before getting back to me and make me set there while everyone goes around me no my time is valuable just like everyone else's but for sure I realized that she really is a hateful person and has racist intention at work while she there .the 30 min I stood in line I noticed that every white person that came in that looked like maybe a "perp" she would message lost prevention she said she was the manager but I didn't handle this situation honestly ..she lied and said the first card was not the card but when Janet came up front she was able to look everything up with my rewards nu.mber and found it with the very first card I had given she wanted t o start problems just because I was white ur assume that I was riff raff because of the way I was dressed she doesn't belong in that position if she cant be honest and not have a chip on her shoulder towards white people ..I will not be going back the neither will my boss who buys alot of material from that office dept who does alot in this community and just happens to also be white ..lol with all the problems In this world shouldn't people be more loving and helpful and not hold grudges or. Start problems for no reason...I'm going to pray for her but in the meantime don't shop here unless you...

My husband & his brother were in the Redlands location to shop & browse the art & electronic supplies on New year's day evening. (They are both white, in their 30s, have tattoos & dress nicely) No sooner did they walk in the door a staff member (the ONLY member on the showroom floor) by the name of Christian began to follow them & ask them "what they were looking for". After they answered & told him they were browsing he not only continued to ask them the SAME question every few moments, but followed them no further than 3-5 feet away the entire time they were in the store. He even completely ignored other customer's questions & continued harassing my husband. When my husband & his brother finally politely asked about a few different products he had absolutely no idea how to direct them or what they were talking about. Then when my husband asked him to open a case to buy a pair of head phones be began making rude & condescending remarks to him saying he wouldn't be able to afford them! & then grabbed the wrong pair. (Mind you they spent almost $100 before leaving the door!) My husband put his hands in his sweatshirt pockets at one point & the man said " you a little cold bro? Cuz it's not cold in here." They were harassed by this employee from the moment they walked in until the moment they walked out, obviously implying they were there to steal something. I called to place a complaint & speak to the manager & the "manager on staff", Brittany, told me there was nothing she could do, & that her store manager, Katie, was on vacation & wasn't sure when she would be back & there was nothing she could do! What's the point of being a "manager" if you can't do your job?! I'm appalled by the treatment they received. The customer service was despicable & we will be returning the merchandise they purchased & will NEVER spend a dime in office depot again! If i could give this location 0 stars I would! I will be in contact with corporate to lodge a complaint after the holiday & I hope this kid loses his job for discriminating customers. Because I'm sure they're not the first to receive this extremely unprofessional & discriminating...

I needed signature stamps. I called the store at 2 in the afternoon and was assured they could accommodate me. Either while I waited or pick up in an hour. I left my name & phone number @3:40 pm with the understanding the stamps would be ready by 5pm. I went back at 7:30 pm expecting to pick them. Boy, was I wrong! First I waited in line (as expected and okay by me) only to be told they weren't ready and I could pick them up tomorrow. I needed them at 6am for a class I was teaching. I explained that I called and was assured they would be ready. Otherwise I could have taken them to Yucaipa or Moreno Valley. The employee asked if I could wait 15 minutes while they unjammed their machine. I agreed to wait. The wait stretched on and on with ocassional reassurance they were working on the stamps. At this point three people were working on it. Finally at 8:55 pm they said we can't do it today our machine is out of ink. Really, I said, that is an oxymoron...an office supply store runs out of ink. This is crazy. I could have gone somewhere else had they called me and let me know earlier. The excuses were: It wasn't in the book. We have a new manager working in this department and they don't know all the supplies needed. Our machine jammed and I needed someone to help me unjam it. The final excuse "we ran out of ink" at 8:55 pm was beyond frustrating. NOW all the office supply stores are closed and I can't go anywhere else. Their solution was we can have them ready tomorrow. Someone can run over to Moreno Valley in the morning and get the ink. Beyond frustrated. Considering the continual errors on Office Depots part one would think they would have offered a discount, we will do them for half price, we will give you a 25% off coupon, something in an attempt to try and accomplish some sort of service recovery. Very unimpressed with the store and...