Pieology Pizzeria Redlands — Restaurant in Redlands

BEWARE: Pizzas were not delivered and we were refused a refund; this company management is in the habit of cheating its customers (Yelp shows similar incidents).

We are a long-time customer of Pieology, Redlands -- a relatively smaller pizza chain compared to Domino's, but one that we wanted to support throughout the pandemic. The pies here are no different than any other chain, and sometimes are even delivered cold -- which we forgave in the past, as these are difficult times. However, our recent experience on ordering takeout was the worst I have ever experienced.

Pieology uses a third-party delivery company for their pizzas, yet their website gives no indication of this. We ordered from Pieology.olo.com and input all of our information correctly, but the pies were delivered to a completely wrong address. When we called Pieology asking for them to fix the issue, they refused to help us and instead asked us to call their third-party delivery company. However, we had ordered and paid completely through Pieology's website and had no way to contact the delivery company. Essentially, we paid and did not receive our pizzas.

The manager refused to speak to us, and the customer service representative, Rachelle, gave us attitude over the phone, refusing to help us any further and refusing to even provide a phone number for the delivery company.

We unfortunately have no way to contact the delivery company and are in the situation of having paid Pieology for pies that were not delivered to us, and that they refuse to re-make or refund. This is robbery.

There are many other, better pizza chains around the Redlands area with better, faster delivery systems that supply piping-hot pies. We will no longer be ordering from Pieology. It saddens us to think that our efforts to support a local small business resulted in us losing money and essentially being stolen from...

This used to be my favorite restaurant... prior to discovering pieology I hadn't eaten pizza for 2 years, because I have a severe dairy allergy. I have been eating at this pieology location sence November 2020 and I have never gotten sick... because of the vegan butter and the option to put no cheese or vegan cheese. I used to come ones or twice a week they knew me by name. But now I only come maybe once a month. And the last 3 times I ate here I got sick including today... because the food bar is covered in cheese, the cook uses the same tongs to poke cheese covered pizzas as my dairy free pizza, then my dairy free pizza is placed on a cheese covered table, and lifted with a cheese covered spatula. I always request a clean pizza cutter but by this point my pizza is already completely cross contaminated with several kinds of dairy. I ate at your restaurant for the last time tonight 01/28/2022 and I was sick when I left the restaurant. I am very sad to lose this opportunity for a food choice. I would love to see a change at...

Salad wasn't fresh, greens were very wilted and a few old tasting and bitter. Toppings weren't fresh. They were dry and/or browning. Topping station was also a mess. There was cheese in the tomato sauce.It's definitely a concern for people with special dietary needs. However I'm not a picky eater and I can pick out the not so yummy pieces of my food without complaint...but ontop of that the customer service was poor... The employee wasnt very helpful with the ordering process either and it seemed like she wanted to be there... I felt like she wanted to get rid of me to help the next customer...worst part...the store was practically empty... all these things together definitly keeps someone like myself away. My children also had the runs the night after having lunch there.

Blaze pizza, in Cabazon, on a busy day, attended me much better, had a cleaner store and the toppings looked and...