Ace Handyman Services South Bay — Attraction in Redondo Beach

Initial estimates were 1.5 to 2 days to complete the work. The craftsmen charge by the hour.

Initial day of drywall work was redone because the craftsman did many small cuts where one large contiguous piece could have been used. The second craftsman redid the work with fewer cuts, and decent quality but the work was spread out over three additional days.

There was a 90 degree angle where the metal corner bead was overlapped. My painter said that should have been a 45 degree cut, with no overlap.

Another craftsman came to help install French doors. Initial framing was already complete, so the doors needed hw install and hanging. It took all day to get them aligned. Afterwards I had to adjust the door handles as the outer handles were not level with each other. One was about an inch higher than the other which is very noticeable. I also had to adjust one inside handle because it was slightly twisted. I also had to use my chisel to remove more door material to get the door latch to be flush with the door. The latch and the strike plate were sticking out too far, and catching on each other.

Ace provides a warranty, so I could have had them come out and fix the door hardware at no additional cost, but that would have been too much hassle, so I fixed it myself. Given the price that was paid, the work shouldn't have needed any fixes.

When the job was done I was left to clean out scrap materials in the room... Waste drywall, metal corner beads, and mud, and I had to dispose off three large garbage bags of waste. I expected Ace to haul away the waste.

Since charges are by the hour and the jobs took much longer than the quote we went over the upper estimate by about 60%. This is after Ace graceously did not charge me for the initial substandard drywall work or materials.

So overall, quality was average and price was premium.

This was way too expensive for me, and paying by the...

Based on the company website, I expected good work and reliable scheduling of the repairman to do the job. Unfortunately the experience was negative. As a courtesy, I left out the names of the franchise owner and the repairman. The work that was done was satisfactory but other factors listed here ruined the experience. Had I received an estimate of work costs up front, I would not have used this vendor.

Repairman left before completing the work, saying he had another job but would return in about 1.5 hours. After waiting about 4 hours, with no call from him and no return from him, I left and locked the door. Owner apologized and asked if they could reschedule the next day. I agreed to another chance to finish the job. The next day, after waiting about an hour, the repairman never showed up with no call. I left again, like the prior day and locked up. Owner apologized, again, and asked the same thing- another chance.

-Repairman failed to provide a work estimate blamed our WiFI not working.. Our WiFi was working great; plus business tablets can work on cellular so that made no sense.

-Repairman bought items at Home Depot a few blocks away. Didn't ask if I wanted to get them to save costs they charge to go and get them. I would have gladly picked up the items to save money.

-Pricing was too high - charged for 2.5 hours, but he was on the job about 2 hours actually working before leaving. Plus I wasn’t even told what they charge per hour or if they charge per job. And a service fee added in addition to what they charge for the work.

-Decided to give this franchise owner one more chance if he would reduce what he charged for the work , especially since I didn’t receive an estimate and send out a different repairman. He never responded back to me.

Will be looking for a new...

I purchased an Exterior Door and frame. After dealing with several "Flakes" who were recommended by the store where I purchased the door, and several on Angies List, I finally just did my own Internet search and I hit the jackpot with Ace Handyman Services. I was immediately contacted by Diane Hernandez who thanked me for my inquiry, and immediately turned around an install quote based on pictures that I sent. I did not have to schedule multiple appointments for some flake to not show up to provide an estimate. The price was fair, and Diane immediately scheduled the work to be done the following week. Several emails and text message reminders/confirmations were also sent. The installer, Onar, texted me the day before, and he arrived exactly on time the following day with a complete workshop and tools - VERY impressive. Onar was a delight to work with, he did an extremely professional and clean job. The installation is perfect, no drywall or stucco damage at all. We felt like Onart was a personal friend by the time he left. The owner Steve came by to help as well. I shared with Steve how impressed I was with Diane and Onar. I will hire this company for ANY job I EVER have going forward. THANK YOU Steve,...