Dr. Paul's Immediate Care — Attraction in Redondo Beach

I was at Dr Paul's earlier today. It's their two year anniversary, BTW. I went in for a pulled muscle in my back. The waiting room is clean and modern, the staff is courteous and very helpful. I walked in and was greeted right away, told where to signin, and given paperwork to fill out. I turned that in, and was asked to sign some forms. There were 4 people ahead of me, but I was seen within 20 minutes from the time I walked in. I was taken to a very clean and aesthetically pleasing examining room where a very sweet nurse asked me questions about my back, and took my vitals and tried to make me as physically comfortable as possible. The attending doctor came in and talked to me, asked me questions, answered my questions, told me what I would need, and did it all quickly. She was very professional, courteous and efficient. I arrived there around 8:40 AM and left around 9:50. It was quicker than any other urgent care I've been to in the South Bay. I had a very good experience here. Much better than I've had at other urgent cares in the Beach Cities area when I've had to take my kids. This is the first time I've needed to go to one for myself. Side note: We were asked if we wanted celebratory donuts for their two year anniversary, and I asked for coffee. A very nice and lovely lady said she would go to Starbucks for me since I was in so much pain, and I couldn't imagine myself walking over there. How nice is that, right? That's what customer/patient service is all about. Keep up the amazing...

Absolutely appalled by the neglectful service I received here today! I’ve been a patron here multiple times and upon my last visit I needed to refill my generic asthma inhaler. The inhaler I received was damaged and didn’t release the medication and was told by the pharmacy to ask the doctor to refill the order so the inhaler could be replaced. This facility has approved a medication refill in the past, but today they only agreed to refill/replace the damaged inhaler upon payment for another office visit despite having just seen them for this issue. I told them while wheezing that I’m a student and couldn’t afford paying the $50 copay again which I had just paid and asked if they could please approve the refill to replace the damaged inhaler. If the visit was for another issue, more time had passed or if it was a questionable medication I would absolutely understand paying again, but I was just there for my asthma and all they had to do was approve the pharmacy to replace the damaged inhaler. Clearly money trumps patient care at this facility - I left wheezing and unsteady. What was even worse is that the waiting room was near empty and Dr Paul and his associate Daniel (I’ve seen both of them for previous visits) were just standing on the other side of the office wall and wouldn’t walk five feet to the door to address my concerns directly or even see if I was okay. So...

The staff the office and the services available that can be granted through insurance are the best around. They truly set the benchmark on service. Went in feeling sick with a virus I got a vit- B12 shot and IV +vitamins came out ready to take on my day. I simply felt like a new person. They have a more modernized out look on how healthcare should be. Can wait till they have a PCP working for them. I'll be the first new patient! I'm a true believer is preventive healthcare. Take care of your body it will take care of you- they have the same approach that also addresses preexisting conditions with thoughtfulness and care. The Thoroughness is right up there with MAYO clinic in Minasota. You can't ask for more.

ADVICE: expect more from your insurance and put the pressure on them for things you want. Hold them accountable. What ever problems may arise in the office have everything to do with you insurance. And upon acceptance it's your job to make sure everydollar Is accepted(service) is accepted by insurance. Be smart and always know how it works. With any office just because they accept your insurance doesn't mean they acccpet the treatments billed from the office --------call the 1800 number and double check with that subscriber ID! Best of luck...