C-A-L Ranch Stores — Attraction in Rexburg

Put a gun on layaway was under the understanding that it was a 26 in barrel, even said so on the box (our bad for going off of what the guy at the counter said and not double checking ). Went back in a few weeks later to get it out and they were having problems getting it to go through because the information on the gun the computer and the box were not matching up. After being there for a bit they finally figured out the gun was put in the wrong box and was not a 26in barrel. Decided just to go ahead and still get it. After finding the right box and getting paperwork all completed we asked if all items that came with the gun were put in the correct box, we were told yes. Finished our errands went home (we live an about hour away) opened the box and no bolt. We called to let them know, spoke to a manager explained the situation. They said they would look for it and we could come get it. We drove back in to get it had to wait at counter for help asked for the manager and the person said are you here to swap out bolts we said no we are here to get the one for our gun. He walked in the back, handed it to us and said sorry and walked away. I felt the customer service was not the greatest. We had to drive back and forth for their screw up and all we get is a sorry. Lesson learned don’t trust the person helping you check and double check everything out yourself....

I called the Rexburg store and asked if an item that the C-A-L Ranch website showed as in stock was actually there. The sales person checked and said they had 4 in stock. I drove 1 hour to get the item and it was in fact, not on the shelf. The same sales person I talked with over the phone went into the back for a couple minutes and looked and could not find it. He suggested I #1- maybe go to another C-A-L Ranch location. #2 go home and he would look for it further and call me if he found it as 4 of them should be in the store. He did not want to look for it further while I waited so I assume he would not be looking for it when I left. I asked for the manager and told him the story and asked how I can I avoid driving an hour to find out an item is not in stock the next time. He said I should call and ask for a manager and ask the manager to locate it in the store. It was around 11AM, there were maybe 3 customers in the whole store and at least a dozen employees visible at the time. I still can't figure out why the manager or sale person would not keep looking for it while I was there waiting but they were clearly not interested in doing this. Hope this helps someone else save a long drive and the manager will actually touch what you are calling about before saying it...

Big new store- same careless management- Ever wonder where the staff behind the gun counter are? Ever wait forever to get help in "the yard?" Ever wonder who at the store actually knows what's back in the yard? The answer is nobody- I live in Teton Valley so I always call to check inventory before I drive down. Twice now I've called on items, was told they had them, only to arrive and find out "they made a mistake" and they didn't have it. On another occasion I called about a kennel panel. They checked and told me they had about 30 of them. I only needed two, which I told them, and said I was on my way. I arrived and they were in bundles of 4, and they wouldn't cut open a bundle for me. I either had to buy 4 or go home empty handed. VERY unimpressed with the pitiful excuse for customer service. They need to get someone in there with at least an inkling of competence and customer service because what they have now is lazy, incompetent, and spiteful should you ask them to exert effort. The floor people are decent, and many of them would be better managers then those who hide in the back on their computers. Many experiences have lead me to this...