Retro Fitness — Attraction in Richardson

Clean with good equipment and tons of machines. I go to Crossfit for most of my working out, but I maintain a health club membership through my insurance for days that I can't make it to crossfit. I get access to a variety of different gyms in the area and in the past I'd been going to LA Fitness. One day I showed up to workout before work and it was closed for remodeling, so I decided to try out Youfit instead.

I was pleasantly surprised with the amount of equipment they have: lots of cardio machines of course, but also a lot of strength training machines and equipment. Even a couple of squat racks.

The atmosphere is nice there; I admit that I always feel intimidated in bigger gyms but the people at Youfit seem pretty chill and you don't have to wait around for equipment. Everything seems very clean and there are always paper towels and disinfectant to clean up with. The color scheme reminds me of mini golf or chuck e cheese or something but hey, I like it, and it's not like it matters what color anything is as long as you can get a good workout in. Doesn't really get busy except after work on the weekdays and even then there are still plenty of machines available if you need to wait for something specific. There are also extras like kettle bells, medicine and exercise balls, etc. LA Fitness doesn't have kettle bells so +1 for Youfit.

Deadlifts seem to be allowed or at least no one has bothered me when I've done them- I do try to do mine quietly though and I don't drop the bar onto the floor.

I think really my only complaint is the parking lot; there's maybe one tree that gives off the tiniest bit of shade and in the Texas weather that kind of sucks, but there's not much they can really do about that and it's not a big deal or anything.

Overall I'd definitely recommend this gym if you don't need or care about a pool or sauna. There's more than enough to get a full workout in and the atmosphere is welcoming and not intimidating.

In my original review I mentioned that I've heard/read that cancelling a membership can be a nightmare but after reading some of the other reviews and people complaining about the $10 fee to cancel...I mean, it's not like that's a secret. They are up front about their cancellation policy and it's not on them if you can't be bothered to read through what you're signing up for. Yeah it sucks that you can only cancel via in person or certified mail but this is NOT unique to Youfit at all. Just read through your contract, people. I got a coupon in the mail for this place and even right on the coupon it informed you about the annual fee and cancellation fee; they aren't trying to hide anything.

Update: I've been going for a few months now and I'm bumping my review up to 5 stars. Place is great. Equipment is kept clean and in good repair. People are chill. I used to just go a couple of times a week to supplement crossfit but now I go...

TLDR Do not go here or any retro fitness.

If I could give it zero stars I would. Long story, but I moved earlier this year. When I did, I called Retro Fitness to cancel my membership. They told me I had to either send a letter, or come in person to where I signed up at to cancel (terrible policy). So I sent a letter, I hadn't checked in some time but saw one day I was still being charged. Called and they told me they never received anything. Okay... not doing that again, asked if there's any way I can just cancel over the phone. Again the answer was no. Instead of dealing with them again since they dropped the ball, I had to contact my bank to tell them not to let them charge me any more money ( I already paid for months I never lived there or went to the gym).

That's when the harassing phone calls started about my account. Almost every other day I receive notices about my account etc etc. I've told them I tried to cancel already but it's some outside entity that handles that. I contacted Retro Fitness corporate to try and get some help, they were just rude and unhelpful, don't even bother going down that avenue. All they say is, they have nothing to do with the branches and to follow their cancellation policy ( I already did that). I then took to social media with my concerns and was promptly blocked from commenting or messaging Retro Fitness. I'm at my wits end with this gym. I've never had such a negative experience, which is a shame because the gym itself is actually an okay place to work out, but dealing with the actual company is terrible, their policies are terrible, and their customer service is even worse. Literally any help could have changed this review completely

Update 8/12/2025 They’re still sending collectors after I blocked them from taking money out...

They have no customer service available. While its understandable the facilities HAVE to be closed during the pandemic, someone should be able to attend customers. People LOST their jobs and cant afford to be paying a full price membership for something that is closed and will most likely not use even when open again due to safety concerns. The fact that they completely disregarded their customers is very unprofessional.

I finally got an email response where I was promised both a refund for my payment and the cancellation of my account. Turns out they did neither. I just got charged again, despite the fact that I explained the person who emailed me that I had lost my job and am struggling. They simply do not care. No one answers. That person doesnt even care to respond emails anymore. They do not even allow voicemails. Simply hang up.

Once this is all over, companies will be remembered by how they acted during these trying times. I will get a job and hopefully one day feel safe enough to enroll at a gym at one point but I will never, ever, use this company again. Their callousness is astounding. Perhaps I would be less insulted if no one had ever answered, but the fact that they KNOW I cant afford the expense and their promise to cancel and refund only to continue to do and then refuse to communicate w me again, THAT is a slap...