Richmond Parkway YMCA — Attraction in Richmond

I have been using this 'new' Y since it reopened. It offers very little except it is clean and it is open. It is not terribly friendly and empty most of the time. I was a longtime member when pool was still there. It was lively, with a lot of classes. I really miss the old weight room - it was great..personal trainers, etc. It is now downstairs and has everything but people and staff. It's very large yet usually empty. The temp is often not controlled (hot); there are no trainers around. The staff/corporate office don't engage or respond to requests. It's under construction for a child center/offices. Once that begins, I'm quitting. They also removed about four older flowering pear trees in the front lot about a year ago, to put in...

I have gone here for nearly 15 years before and after they closed down and reopened, and all my experiences have been positive until today. I have always gotten along quite well with all the different staff members, but today a very rude and condescending young lady working at the front desk made me feel very unvalued and unwelcome. I was having an issue with my membership and hoping to renew it, but after my encounter with this individual, I am sure I will not be returning to this location any time soon. I recommend that management hires and chooses to keep individuals that represent this organization in a positive way, not those who give the Y a bad reputation....

I have been a Hilltop YMCA member for years. I love the fitness classes, like Saturday Zumba and H.I.I.T. classes. I also enjoy taking yoga and body conditioning classes during the week. The instructors are awesome. They really make you sweat and you can go at your own pace. My fitness has really improved and I am satisfied with the friendly and open environment. The gym is very clean and the staff are very friendly. They also have pickleball and open basketball if anyone is looking for that type of exercise. I come out of the exercise classes very happy, strong and accomplished. I am glad I...