SEPHORA at Kohl's — Attraction in Riverside Township

I was at this location on Saturday,October 11, 2025. This is my 4th time coming into this location and I will not be coming back. Every time I come to this location the associates are in side conversations about their schedules, their past, present, and future lives. I get it, you have someone to relate to. When you ask a question they rush you, just so they can get back their important conversations. However, you are there to do a job, not to socialize.

On this particular day 4 of the associates have congregated at the register, again discussing their past, present, and future lives. A customer walks in and ask for a particular perfume. One of them yells out its on the wall over there. Mind you know one goes over to assist the customer. The customer walks over to the wall then asks, " Can i get some assistance?" One of the associates Brianna makes a catty sound, and perceives the customers tone as being rude. Brianna then proceeds to say," Grinch". Everyone in the store heard it and the customer ask did you just call me a Grinch? Brianna replies, no she was speaking to another associate. We know this was not true, we've played that game before. Then asks the customer do you have a problem with me? The customer asks for the manager who happens to be already standing at the register. The manager goes over to the customer.

In a situation as this the associate was rude and took it personal. Everything is not about you, and that is the worst customer service I've experienced in a long time. To be disrespectful and going tit for tat. I say that because as I was checking out Brianna continued to talk about the customer, and her colleague was telling her stop...

Worst customer service ever! Staff are absolutely not helpful. I stopped by this North Riverside Kohls Sephora store yesterday to see if a few items were in stock. The employee just told me that if i didnt see it, its wasnt in stock. She didnt offer to check or look for those items. It wasnt even busy and the store looked very messy. What is upsetting is that this was actually the 3rd time this has happened to me at this Sephora store. Ive heard the same responses the last 3 times I've gone there such as, "if I don't see it on the shelf, it's not in stock, we are waiting for new shipment, we haven't put away new shipment yet." I've even asked if they could pls check the locked drawers, which stores their extra inventory, and they wouldn't even check or offer to check. They just said "no, there is nothing in them." I've even looked online to see if the item I was looking for was available for pickup from that store and it actually was. In other words, "it was in stock." I've wasted time and gas visiting that store. What kind of customer service is this? So disrespectful to me! Why bother having that store at Kohls??? They obviously are losing money. Other Sephora stores ive visited have never treated me like this. I will never go back to that Kohls Sephora...

I visited this store recently to buy makeup, and I have to say, the staff here is amazing! Every time I asked for help, they were nice, friendly, and polite. The manager is especially cool and willing to assist with anything you need. I don't have their names right now, but I will definitely find out and leave another review to give them the recognition they deserve. They always provide great makeup tips with a smile, and I hope they receive more than a five-star rating for their hard work. What I love most is that they truly go above and beyond for you, as long as you treat them with kindness. I believe that being positive and patient with the staff can really enhance your shopping experience. Overall, my visits to this store have been pleasant, with friendly and helpful staff who are always willing to assist. I hope the management sees this review and appreciates the dedication and hard work of their...