Five Guys — Restaurant in Berwyn

I heard of the hype of 5Guys, and today, I gave it a try with mixed reactions. When you walk in, you are bombarded with reviews and quotes from local magazines and news stations from across the country. Every available wall space and window has a reprint of a review or a quote; I found it overwhelming. When I got up to the counter, the menu was a lot to take in, I told the counter staff this is m my first time here, and she will need me through the menu. I got a bacon cheeseburger double with sautéed onions and mushrooms. The bacon and extra burger was a $5.40 upgrade, but the sautéed onions and mushrooms were no charge. I got the small fries and a drink. My lunch was over $20! They used a Coca-Cola Freestyle fountain offering 100s of options, I got the diet cola cream soda. The burger must be cooked to order, and I appreciate that. When I got the food, it came in a plain brown paper bag; there were grease spots - always a good sign of some tasty fries. The burgers buried under the fries. The small fries were served a cup, but it is mostly ceremonial as the fries in the bag would fill the cup 4 -5 times. The burger was wrapped in foil. It is a substantial juicy sandwich. Lettuce and tomato were fresh and crisp. The bacon was real bacon, not the shaved bacon product; some fast food places pass off for bacon. All in all, this was a good burger. Is it a $20 burger? I would come back and try the...

I buy my employees lunch here pretty often (used to be once a week, but the order was wrong too many times, so now about once a month) but long story short- as you can imagine. every time I go the order is between $175-$225. Last time we went, my meal was completely wrong, so one of my guys brought it back at the end of the day (my business is 45+ minutes away so we couldn’t go straight back) & let the store know. We came back today to order again & I was under the impression that since that had happened and we weren’t issued a refund or anything, they would at least make up that one burger.. to which they declined, despite remembering us & the issue. Unlike most, I’m not looking for anything for free.. but just based on the amount of money and frequency there you’d think that would’ve been the LEAST they could do. In hindsight, when we brought the food (untouched) back last time we should’ve just demanded a refund on the spot and ended it there, instead of taking them at their word.

It’s only about $20-25 so whatever.. but definitely speaks the character and brand at 5 guys. Moving forward we’ll find other...

This was a failed experience from hello. My wife and I came in excited to try the This grilled cheese burger that I saw on TikTok. The cashier immediately was rude and called a co worker over to hear us repeat the order again but I wasn’t let in on the joke. The food was not good. The soda ( pop ) machine was trash everything in it was flat tasting. The fries were first way over salted. Then when we returned them they next batch was under cooked. And to top it all off The people working there , except for the manager, were terrible. I have probably written a bad review two or three times in my 44 years of life. Normally if the food, product or service is bad I normally address it there and if it’s still unresolved I never come back to that establishment. But this was just ridiculous. I hate I can’t get my time , money and wasted...