Hawaiian Falls Roanoke — Attraction in Roanoke

Since I did not receive a response to my email we will try here. The following is the email I sent to corporate immediately after leaving on Tuesday and I am currently still waiting for a response.... Good afternoon, My family decided to visit your water park in Roanoke this afternoon. We purchased 5 - The Best Deal tickets last night online. When we arrived about 1pm we went once around lazy river then the kids tried out the play area slides but due to the lack of staff inside by the slides the bigger kids were pushing my children out of the way and going down slides 3 or more kids at a time slamming into everyone. Not feeling my children were safe we had them come down and decided to get our lunch. (We did notify 2 different staff members of the issue but there was never any staff added to the area.) Having 3 kids that only eat hot dogs of the items provided in deal we were extremely disappointed to be told that they were out of hotdogs the week of 4th of July after waiting in line for some time. We ended up getting the chicken dippers but all that was eaten was a couple fries. After lunch we decided to wait for the green half pipe slide. With no signs or directions we found out from another group that you stand next to end of slide waiting for the next raft to be available then walk it up the steps. When it was our turn we got our raft by the lifeguard at bottom and was given no further instructions. We walked up the tower then as we are already loading into raft they tell us to stop and get out to take off all our water shoes and my 5 year Olds life vest. So instead of our aquasocks being secured to our feet they are potentially projectiles we now have to hold as well as the tube handles. My 5yo started to cry after they made us take off his vest because even though he can swim it makes him feel safe. No one asked if we were ok or if he wanted to get off. Before we were sent down we asked where we could speak to a manager and were told by both lifeguards that they did not know and didn't think they had one. We went down the slide and immediately found another staff member, Shawn Dowdy, and explained our frustration and safety concerns. She was with another male worker but I did not take note of his name. When we asked about our previous mention of safety concerns he told us that they can't just produce a staff member to monitor that area. Our concern was that they shouldn't have to produce one. Someone should be located at or near all slides even in a play area. I explained that I did not feel my kids were safe and there was no way we could enjoy ourselves and requested a refund. Shawn gave me this email and advised me that corporate would issue a full refund. The gentleman was the one who offered the full refund, "so you can leave and we can be done with this". All I was given was a post it note with this email and told to mention Shawn's name. I've attached a photo of her ID badge as well. I hope this can be easily resolved. Thank you.

In addition I do want to say that this park has the potential to be a really great place but management really needs to take a good look at safety and organization concerns. The teens and young adults working there just don't...

THIS MAINLY APPLIES TO THE WHITEWATERWEST ATTRACTIONS:

Overall not too bad of a Waterpark. I didn’t rate 5 stars because most attractions Typhoon, Monsoon, Cyclone, Maui Express, Flyin Hawaiian, Hawaiian Halfpipe, & the Body Slides by the Wave Pool could use a Major repainting [Pretty Much every attraction except Whirlwind 360 and maybe Cyclone (Rush)]. Along with the repainting on Cyclone (Rush), since the speakers on rush aren’t working, I think that WhiteWaterWest (Manufacturer of every attraction at HFalls) should convert that into a Slideboarding slide (Also manufactured by WhiteWaterWest).

Also Whenever I’m at HFalls, Whirlwind 360 (AquaDrop Dual-Entry Blue & Yellow Bowl Slide) isn’t really open at all so I honestly think that should be open more often or replaced with a different attraction.

Keiki Cove (WhiteWaterWest Aquaplay Rainfortress) could definitely use a Repaint big time as well as Major fixes to the interactive water features (Especially the 1000 Gallon Dump Bucket & Warning Bell).

Note that all of these repainting things are only some suggestions to keep the park looking brand new and to attract more customers (Since it opened in 2004). I’m also saying this because idk how often WhiteWaterWest comes in to inspect the park for anything.

The slides colors are fine (I think Typhoon or Monsoon/Red Tube Slides should change to a different color: Blue or Green would be a good one) but they could just use a repaint of the same color to make it look brand new. I also think that WhiteWaterWest should put in a Family Raft Slide (Can hold up to 5-6 People) (Constrictor Slide, AquaSpheres, Mammoth, or Abyss Funnel Slide are some ideas) (Or 2) in this park so the whole family has something to do together.

Another thing is back on Keiki Cove, since it looks fairly big, maybe they should put a smaller more compact water playground for the younger kids and leave the current water playground for the older kids [Most Waterparks around the nation are doing this (For example Great Wolf Lodge Resorts & Kalahari Resorts. There is a Great Wolf Lodge location in Grapevine TX as well as a Kalahari location in Round Rock TX which will be opening later this year)]

I’m not saying that this Waterpark is bad, but as a Waterpark enthusiast, I just think this place should use a MINOR revamp on Repainting all the slides and Keiki Cove (Same Slide Color) to give it a newer look and make the park feel newer as well as attracting more customers. If y’all can afford it, since there is extra space over near The 3 Inner Tube Slides [Typhoon, Monsoon, & Cyclone (Rush)] & the 2 Yellow Speed Slides, y’all should put a family raft slide by WhiteWaterWest (Or even ProSlide if that’s possible) or 2 Family Raft Slides with the ideas I mentioned above so that way the whole family has something fun to do together!

Overall from that, the park is awesome, the staff is friendly, the attractions are awesome! Keep it up HFalls The Colony!!!

(I have also filmed most of the Slides on my GoPro Hero 3. Every slide except Torpedo &...

Horrible Experience!! I do not recommend this location at all!

I along with my brother and niece visited your water park this past Saturday. Unfortunately the experience was not great. To start, the individuals that are at the entrance set the tone for the experience. No one was "happy" to be there or happy to see customers coming. We were not aware of the cooler fee, and the young man was rude in telling us we needed one. After I purchased the cooler fee I brought the tag to the young woman that was checking the cooler. She was busy on her phone and could not be bothered to make eye contact with me. She just motioned to the cooler and mumbled something that I could not hear. I said excuse me and she literally sighed and motioned again to the cooler and abruptly told me to put it on the cooler. Soo... I placed it on the cooler and then waited for her to check it, she never turned around. My brother had to interrupt her phone time again to see if we could go on in. She again made no eye contact and just motioned with her head "yes". Great start to the day.

We went in to the park, found a table, lathered on sunscreen and headed out to the water. We were meeting other family members there and they met us at the table and they informed me that the nice boy at the front didn't charge them the cooler fee. Lucky for them, but it does bother me that I was charged. Within 15 minutes my brother motions to me. He cut his finger, actually mutilated it. His finger looked like it had been hit several time with a meat tenderizer. He went to first aid and got a bandage put around the injured finger. First aid was friendly but had no experience. The young lady was going to simply place a bandage without cleaning the injury. My next concern was that no one asked how it happened or where. I did flag a life guard down to show her.

Later.. My cousin and I were sitting in the wave pool. A young male life guard was walking by and splashed my cousin the face. He did not acknowledge that. Then on his way back the other direction, he kicked me in the head. He didn't stop, he kept going and yelled "sorry" that could barely be heard.

I understand that this business employs young adults and teenagers. The attitude that we were met with was that we were a bother. I have been to several water parks in the area, this is the first time I had been to this location and I do not think I will be coming back or be able to recommend any one either. As a mother and aunt, I want to feel safe going to a water park. I can not feel safe when it is obvious that the majority of the staff that works at the establishment have zero care about the patrons that are coming...