EMI Audio — Attraction in Robbinsdale

I got my keyboard back, it works - the staff was friendly and I have nothing bad to say about that. The reason I'm giving a 2-star review is for 3 reasons: 1. The LONG turn around (6+ weeks) time to get this back, and 2. the lack of almost any communication while it was being delayed, and finally 3. After waiting an eternity for my favorite keyboard back, a $20 charge for parts on top of a $110 base fee.

I brought my keyboard in at some point in February and was told it'd be done in 4-weeks. I called in a few times for updates, and was told that they hadn't had a chance to look at it, but after I passed the 4-week mark I got one vague text about parts coming in and it being finished in another week (it took 2 more weeks beyond this text when I finally did get it back). Later, when I pinged the person who texted me, I got no response back. Finally, after 6+ weeks of waiting, I was told it was ready to pick up.

I understand we're in a weird quarantine situation and my timing for a repair fell somewhere within that, but that's no excuse to keep customers in the dark on an instrument that especially during these times, are super important to have back in your possession. When I finally did pick it up at EMI, there was an additional fee much to my surprise. I figured that my initial $110+ base fee would have covered fixing a single nob on my Roland, but there were additional parts and labor that my base didn't cover. In lieu of a long time to get this turned around with almost 0 communication - forgiving this $20 up-charge would have been a nice consideration.

The repair took excellent, and Keyboard is functioning - credit where credit is due, the keyboard works like new. I just wish that my experience waiting on getting it back wasn't so frustrating...

If you're anywhere near Minneapolis — or honestly anywhere in Minnesota — and you're in need of audio/video equipment, services, or expert help, run, don't walk to EMI Audio. This place is an absolute treasure, and their customer service is something every business should aspire to.

From the moment you walk through the doors or they pick up the phone, you're treated like a VIP. Whether you're a first-time customer, a touring professional, a school looking to upgrade your PA system, or just someone with a passion project, the team at EMI Audio treats every job with the same level of dedication, respect, and care. Big or small, they want to help, and they do it with genuine enthusiasm.

The prices? Incredibly fair. In an industry where it's easy to feel nickel-and-dimed, EMI Audio is refreshingly transparent and honest. They’re not just selling gear — they’re building relationships. They work with you, within your budget, and offer recommendations that actually make sense for your goals instead of trying to upsell you on things you don’t need.

Need something customized? Have a tight timeline? Want help designing your setup? No problem. These folks go above and beyond, every time. It’s no wonder so many musicians, churches, schools, and event planners around the state trust them — once you work with EMI Audio, you’ll never want to go anywhere else.

EMI Audio is a rare combination of world-class expertise and local, small-business care. If you're in Minnesota and you care about doing your audio, video or full-on production setup right, this is...

The absolute best place to rent and buy equipment in the Twin Cities. Honestly might be the best in the country. I work as a mobile dj and finding equipment across cities is difficult. I love EMI, I buy all my stuff from there and get all my rentals.

They always know what to buy and what makes the most sense for different set ups. They don't try to sell you anything that isn't worth and and always have great recommendations. Make sure to check out their annual sale and join their email list because they have a lot of nice promotions and events at their local shop in Robbinsdale.

Because my business is seasonal I don't really see these guys much outside of the season, but I really like how you can come back and see them like nothing has changed. Like seeing your old friend you haven't seen in a long time and you just pick up where you left off. They keep their employees for a long time so I'm sure that they're be treated awesome and when they get a new one they're always trained with the same customer service care that keeps me coming back.

Highly recommend! Make sure to ask them what new stuff they got in. They always have some new and...