Kung Fu Tea — Attraction in Rochester

Honestly I was so excited to come here since I love bubble tea and have had in several different places but never Kung Fu Tea. I do not like ever review things and usually take things with a grain of salt but this experience was probably the worst I have ever had sadly at any type of service place. I went in after an appointment at Mayo since I thought it would be a pick me up. I ordered my drink and they miss heard what I said at the beginning which I asked for Taro milk tea and they confused it with caramel so I just said, “Sorry I meant Taro”. Then when I paid for it and got the drink I said that the drink I was given had a lot of sugar which was way to much for me and felt like 4 times more than what I had asked (only asked for 50% sugar) and did not taste anything like taro and was like nuts and caramel together. It was very odd. They said they could not do anything like make me a new drink unless if I paid again. So I asked what they could do which was give me some black tea to “water it down”. So I said ok could I have a cup of that so I could put it in a cup at my hotel. They said no. I asked why and they just said they could only dump out some and then add more black tea them selves. At this point I was kind of confused about everything and just said sure. When I was talking to the girl she kept looking at her co-workers and were giving me weird looks and when she put more tea in they kept saying things like “you got this girl” to their co-worker and things that were very sarcastic not directly towards me but you know what I mean. That is just not cool at all. Very sad I had this experience since I wanted this to be a place I could go to after my appointments and not some place I would not ever even want to look at again anywhere ever. I also got sick just from having a few sips from how sugary it was if that tells you anything when I was heading back to the hotel. You guys really need to change something because I can bet there was someone like me that also went through something like this but could not even care to...

Placed an order through the KFT app at 7pm for delivery. the App contracts UberEats to do the actual delivery part. I get a call from the UberEats driver saying the store is closed they can’t get in and I need to talk to the store to get a refund. I called the store and they answered saying that they didn’t make the order because they were closed at 7:30 (I called 7:35) I informed the guy I put the order in at 7. He then proceeded to say “well we had no indication you were coming.” I then again told him I placed the order for delivery, the guy from the store then said “we don’t offer delivery.” (I have been ordering delivery off the KFT app for 3 years now, I have given this place a lot of business, I know how this works.) I Love Chau and she does a great job, this was hugely disappointing service...

Cashier made wrong drink and instead of making a new one she dumped the old one and put the new one it in the same cup that still had some of the other drink. It looked disgusting and tasted just as awful! Requested to just cancel the order and get a refund but they refused. Threw drink in trash. Wasted $7.60

Other times I went it was fine. I’ve been a regular weekly customer for some time now. I’m not sure how I feel about returning after this experience. It’s always surprising when a business is willing to lose a regular customer over something they could’ve easily resolved especially when there’s no shortage of competition nearby. Fortunately Rochester has other tea places so I think I will...