GameStop — Attraction in Rock Hill

UPDATE 11/18/2020: Just got off the phone with gamestop corporate. again. Just to be told the store is handling my case. Welllll the store says corporate is handling my case. Oh and congrats on the magic PS5 inventory you received for black Friday that is a week away. I keep getting the ads. Yall know when My pre order from 9/16/2020 is coming?

UPDATE 11/17/2020: Had to reach out to Gamestop Support again since I have yet to receive a single email or phone call. " I pre ordered a PS5 from your store in Rock Hill SC on day one of pre orders. In fact I was the FIRST person at that store to pre order one. On pick up day, I was given a story that not all units had shipped and that they gave out pre orders on a first come first serve basis instead of looking at time stamps. I was told that my unit was in transit and that it will be here by 11/17. Well thats today. I have found out that the store units that are missing were actually stolen from the UPS truck attempting delivery. Ok life happens. The question is what are going to do about it? The store says they opened a case Thursday with you and I haven't been contacted. You need to step up and call or email me back. From my account alone you see how much money I spent to support your company and this is how you treat me. So im reaching out to you since you have failed to do so in a timely manner. "

11/12/2020: Let me start by saying the employees at this location are amazing. This review does not reflect on them.

Since gamestop corporate doesn't want to reply to my emails I will post this publicly. I pre ordered my PS5 on 9/16/2020 IN STORE. Come release day, I drove 45 min in the rain and traffic to pick it up only to find out the complete shipment hadn't arrived at the store. I was told a small percentage of units weren't in the shipment but they gave out what did come in as long as someone pre ordered a unit. The CORRECT thing to do would have been to look at pre order time stamps and issue consoles in that order. Some of us work during the day and a pre order should be guaranteed regardless of pick up time. Not to mention its paid in full.

OH and my series X online pre order was cancelled 2 weeks before launch. In order to try and get one, I went online and ordered one of the overpriced bundles. Somehow their system glitched and sent me 2 bundles totaling almost 2k. GET...

I bought a 15 dollar headset from here which I should have know wouldn’t live up to what I needed. That was okay though because I was told if there were any game breaking audio issues, I’d be able to return them. Well less than 24 hours after buying them I try to return them as they literally have no volume and I can’t hear anything when I try to use them. The staff member working the store empathized with my situation and tried to help the best she could, however for one reason or another the system wouldn’t process the refund. She goes to the back to speak with the manager who doesn’t even bother coming out to help, merely hides behind the door creeping in the crack. He refuses to do anything. I don’t make a big deal of it, im just out 15 bucks. I leave the headset and say I’d rather just not have them and go to leave. The reason I’m leaving this review is because of what happens next. Like I said, I left the headset with the woman working the register and turn to leave. As I’m walking out the door and heading to my truck, the manager has finally come out. He has the headset steps outside and sets them on the ground before retreating inside. Something about that just didn’t sit right with me. He couldn’t come out to address the issue with me, but could litter the sidewalk with his failed product. Its customer service like this that has people shopping online instead of coming in store and it’s why the brick and mortar is failing. I won’t be returning to this GameStop...

Please be wary of this gamestop when coming to take part in free promotional events, they will try to make you pay money.

I came to this location looking for a promotional code for a shiny Pokemon event, a code that is free, and was told I was required to pay for a pro membership to receive the code and that this policy was set in place to prevent scalpers from claiming codes.

This is entirely false and, as far as I am aware, other stores do not have this policy, which I confirmed after leaving the store as I called multiple other locations who confirmed a pro membership was not required and they were never instructed to do this.

On a nicer note, I was able to receive my code from another location entirely for free and got a shiny Koraidon, her name is Stormbreaker and...