Staples — Attraction in Rogers

4/29/25 - We were in Rogers for some other errands (live 40 mins away) and I was happy to get to stop at a Staples for the first time since moving to NW Ark. Lights were on, doors locked with sign "closed, power is out". While waiting (thought maybe power had just come back on) 2-3 other people came and went, because of locked doors. One man wandered around looking into windows for sight of any store staff. I looked through other windows - no employees anywhere in sight. He got on his phone and called. Another man came and banged loudly on a window, trying to get someone's attention. I went to Akin's and PetCo, both in same building. One said power had already been back on for about 20 mins and the other said back on almost 30 mins. I went back to Staples doors and they were just unlocking them. Making things worse - only 1 person had come up front. While I shopped, he helped one person at checkout, then went to the shipping counter. When I went to check out, still no other employees at front. At this point, I had been outside/inside Staples for about 15 mins. Two people got in line at shipping behind the other person being helped - they came into store after I had been standing and waiting for checkout. I had to go over to the shipping counter and at least the guy asked if all I needed was to check out. He called over the intercom for someone to come to the check out. A gal came - slowly. When I asked her about the locked door when power had come on, her snippy reply was "the power just came back on 5 minutes ago" NOT!!! Then, I let her know I had stood there looking for help and people who got in line at the shipping counter while I was waiting were being helped before me. She pointed at a sign on the counter by the register that tells people about going to the shipping counter. Well, DUH! The zig-zag line that the store funnels customers through to get to check out have no signage . . . you can only see that little sign when you finally get to the register!!! I let her know that was not helpful to customers standing in the line area looking for an open checkout register. During the conversation, I did not yell or be verbally abusive - I just stated what was wrong and was obviously annoyed. The gal acted like I was wrong for bringing these things up, but she mumbled the general customer service phrases she had probably been trained for. She was semi-polite during the conversation, but had been curt and defensive at the beginning of telling her anything that the store was doing wrong that wasn't right for the customers. I won't order Staples online - had too many problems in the past. I won't go to this Staples again. Back to Amazon and Walmart for all our office...

Walked in and did not see one happy employee. Great! Went to the area for printing and was greeted by a unhappy employee. Ugh. I’ll just do what I came here to do. The female employee told me to come around to her work station to start my order. Kewl. I gave her my memory stick, told her what I needed, and she became frustrated bc my files couldn’t be highlighted all together so she could hit one button. Print. I asked her if everything was okay, she then told me her frustration. Yes I had 12 files for her to print. In the meantime, another employee was helping with return order from Amazon. She was clearly annoyed by this process. A customer needed to be checked out, and she radioed that she’s “stuck” helping “these” customers for returns. Then another angry employee that I witnessed talking into their Walky, “fine, I’ll do it.” His face said even more. Like wow. I even said something along the lines of wow, y’all really love to work here. The employee helping with amazon returns said, yea we’ll this isn’t our job and this keeps us away from paying customers. WHAT??? Who’s to say the person that you are helping doesn’t come into this store to shop???? And I told her that, me as a customer shouldn’t know her frustration about her job. Take it up with management. She said she had…. These employees are irritable and clearly dont...

I just want to give a shot out to Caleb Gillispie!! To say he was excellent in service would be an understatement. It all started with a phone call. I had a question about a particular printer by model number and whether they had it available in store. He placed me on hold and physically went to search through printers to provide me an answer. Couple of hours later I went to the store and luckily ended up being helped by him. I had additional questions about the printer in question, he not only answered them but showed me the difference in ink cartridge or laser toner costs. He helped me to make the better choice in printer. It wasn't just that he helped, it was his attitude and countenance. He was knowledgeable, kind, positive and professional. All customer service everywhere should...