Investment Realty, Inc — Attraction in Rolla

These people are as poor in character as my apartment is in build quality. Over the course of living here for one year I have repeatedly came across problems that were left to be ignored. The people who work for the company are rude and argumentative to the point that I'm actually uncomfortable just going in to pay my bill every month. They are unhelpful when problems arise on all fronts. Anything they do help you with they fine you so much money to fix it that it is worth leaving it broke. I was once locked out of my home. To have a someone from their company to come unlock it (Keep in mind they have a key.), it cost me $50.00. The electrical problems in my apartment are unending. These aren't typical situations where a breaker will flip, these are situations where whole walls of my apartment now don't have power. The kitchen for example, there are three outlets over my stove between the fridge and the sink. One of these works.... One of the 4 lights in the living room will allow a bulb to stay in it for more then a day of use without dying. The dishwasher that came with the apartment hardly washes dishes at all, and in fact is so wobbly and loud that it unscrewed itself from the counter and practically tips over when you load it full. The following items of mine have just been fried, and no longer work because I had them plugged in to separate outlets during a casual use. I will add that these were all in separate rooms on separate outlets, and this has happened over the year. Not during one freak storm. Surround Sound Box Xbox One Power Brick Mr. Coffee Coffee pot Endless light bulbs Various Chargers for different applications

Yes, I understand that none of these are investments problem, but it would be nice if they would make an attempt to fix the problem. I've called and reported it a ton of times. They come out, they look around they shoulder shrug, they leave. Nothing is ever fixed.

When we first signed our lease, we actually had to sign 3 separate leases because they couldn't get it together. Fine. My issue is that because of this they tried to change the move-in date from the first to a later date. They didn't however tell me this until I called them from my rented U-Haul driving the 4 hour trip to move in. We ended up having to move into the house with a lackluster cleaning (Which we agreed to, because we had no choice.)

Sharon or whatever her name is straight up lied to me, in order to try to intimidate me. Sounds like BS? It isn't. What had happened is 10 months into our year long lease we fell behind on our rent payment. I had taken a new job, and it left me in a less than favorable position. I have know problem with the fact that their policy requires you to pay your rent before the 16th (even though the late fees are astronomical). My issue lies with how they handle it. They allow you to pay a percentage in order to give you more time to find the remaining money. This is a must for people who have fallen behind, what they don't tell you is its only 5 days. With the late fees adding up to a hundred dollars when you're all the way behind 5 days isn't enough to find 300ish dollars after paying 600 just before. Regardless it is our responsibility to pay it. The lies started when I called to ask how much I was required to pay before the first of the month. Sharon told me that I was required to pay the remaining balance as well as the next months rent by the first, or we would be put into the eviction process, and unable to pay anything until after our court date. At first I accepted my fate knowing there was no way I would in 5 days be able to come up with that sum of money. Then I read my lease. Not only was I not required to pay the entirety, but there was a grace period for the next month before even any late fee was generated. Lying and intimidation is not a tactic I would allow my employees to use.

Final complaint about the overall quality of the apartment... The driveway might as well be a free-fall from road to actual pull in. Its way beyond a passable bump. Don't rent...

I rented through Investment Realty for my last year and a half of college before I graduated and got a job. I was glad to get out.

Things were bad from the start. My roommate and I signed a lease for an apartment only to be called about about 3 days later by Investment telling us that they had accidentally double signed the apartment we wanted. Since we were the second group to sign for the apartment so we were shown an apartment unit in the building next door. It cost $25 more per month. We should have walked away right there. We did check out the apartment and a family of 5 was living in a two bedroom, one bathroom apartment. The family had left the carpet and linoleum floors disgusting. This family was desperate to get out of this place. As Investment wasn't willing to help us find a more suitable place to live (if I remember correctly, they told us there was nothing else in the price range with two bedrooms that was close to campus. For the record, this apartment was easily 3-4 miles away), and I felt bad for this family who were probably trying to find someone to take over so they wouldn't have to continue paying rent even after they moved out, we agreed to sign on two conditions. 1) Rent would be the price we originally signed for and 2) the carpet would be cleaned or replaced and the linoleum scrubbed.

Mid summer my roommate and I move in and we find that the cleaning of the floors has taken place. Nothing else is cleaned prior to us moving in. I specifically remember there being pretzels and an empty (washed out) sour cream container in the air intake vent. Why Investment hadn't done more than a basic sweep over, I may never know.

More issues arose as my roommate and I continued to live there. The hallway lights were always burned out. It took over a year of complaining in order for them to finally be replaced and they only were once I mentioned I often got home from work after midnight and I did not want to enter my apartment without the hallway being lit as I did not feel safe. As our apartment was upstairs, we had a deck. The deck was unstable and swayed in the wind. It probably could not have held more than 500lbs. We mentioned that the deck was in bad condition and most of the wood was rotting. Investment said they'd take a look and then never showed up. The stove tripped the outside breaker (all I was doing was boiling water); we didn't know it was the breaker on the meter until we flipped all the inside ones and still nothing worked. The utility company had to come flip it for us and then told us to speak to investment about having the wiring in the building checked. We reached out to investment and no one ever came. I was gone for a few weeks between the summer and fall semesters and between that time, something again happened to flip the breakers and turn off all my unit's electricity. When I got back, all the food that had been in my freezer had rotted. There were maggots and flies everywhere. Again, Investment refused to come check the electrical system in the apartment.

I very much advise to stay away from Investment Realty. They don't care about your safety, or your well being. All they care about is getting your into a contract and squeezing every penny from your pocket.

In response to the reply: What good would do now for you guys to try and make things better? I moved away from Rolla and your shady business almost three years ago? If you'd like to finanically compensate me for having me live in the dangerous conditions that I did live in, then sure, by all means I would love to be put in contact with someone. But lets be honest. That is never going to happen. I will edit and say I think someone did come out and check the electric system on the apartment in May 2016 but they "found no issues" only to have the breakers flip two months later when, as I already said, I was out of town for two weeks and something tripped the breakers causing all the food in my frige and freezer to rot. May 2016 was also when someone from maintenece did look at the deck, agreed it was bad, and then it...

The response from Investment Realty to this post… is that they wish that I am well? How does speaking up about something a company doesn’t legally take care of under MISSOURI RENTER LAWS make me unwell? I was in a civil court case with this company for months. Their lawyers ended up calling me to pay out before the first court date. I rejected their first attempt to buy me out outside of court. I deserved my time being mentally abused by their company, and my money back. Judges told me to get a lawyer, but in a civil court case a lawyer is unnecessary . The judge in the first court case interrupted me while, and they neglected to care about the public safety hazard of the home and the environmental hazards a broken electrical plug in they never fixed either, and it would work off and on. The judge didn’t ask the company’s lawyers any questions, but dismissed the case in the middle of me telling his things. He read my typed statement, but he did not ask much about it or it seemed he didn’t read the entire statement, for how fast he went through it. He dismissed it, so I filed a tour de novo and opened the case back up. They assigned a judge whose wife works for the company, so he couldn’t judge it and it wasted more of my time, causing more mental turmoil. Then the next judge also had an affiliation with the company, so they assigned a STATE judge, a judge NOT from Rolla. Because it seems very serious what’s happening I feel. I have a sister that went through a court case a while ago, a couple years or one year ago, and the court believed her so easily about her statements towards a certain man. But the courts neglected me just as bad as the company, I guess because of those judges being affiliated with the company I was speaking up against. I’m very sorry I spoke up against how I have been treated, I usually am either silent or happy, and actually I’m very funny also, with a timeline to prove it. In the photos there was a mass amount of work to be done on the house. But it seemed odd the company seemed more adamant on painting the outside like masking what was really going on inside the house. And me, I was trying to encourage them to fix it because it’s against the law to rent out a unit actually with environmental and health hazards. There was basically poop that was never cleaned up and was stuck so deep in the bathtub it turned into mold? I had an agreement with a worker, who told me they would give me a 24 hour notice before coming over for such things like appraisals or other things to schedule if I was available, or I could give them the clear they could go there when I wasn’t there. But I didn’t want them there sometimes if my house was a mess or I needed to prepare before they came over, and sometimes I didn’t have time. I had several jobs and was so overwhelmed. They didn’t want to make appointments to make fixes either it was just them showing up. I was trespassed on consistently, and when I was getting ready for work at times. I was lucky to have not been in the shower when they would just show up after I said I needed to plan things for them to show up, it’s a standard in renting laws that landlords just don’t show up or the managers. I have videos of one of their employees coming in and me saying no sorry I’m getting ready for work and he aggressively sort of moved around me anyways so I had to call the police and the police said they couldn’t come in also basically. They don’t have a warrant, they can’t come in. I also suffer from PTSD and am medicated for it, and they really spiked that in me and caused a lot of mental distress. I wish they would have put the energy into fixing the unit instead of pestering me and making me feel like I deserve to be neglected, trespassed on, and more tort law accusations as well. I would encourage a company to not manage units that jeopardize your business with the law and state of Missouri. If they called the pest control to get of bugs that were in my cats food, they can call a carpet, electrical business or a bathtub business to clean...