Citi — Attraction in Rowland Heights

I made an appointment online and showed up on time. A lady at first desk near the door asked if I have an appointment and my name. After she verified with me, she asked me to sit in front of her desk and she was going to provide her service. After some irrelevant questions, she found out she serve the wrong customer. Turned out my banker did not come to work on that day.

The moment she found out she served the wrong customer, all she did was to ask us come another time or try another bank. From the moment I sit till she saw my ID, it’s not even five minutes. She didn’t even bother to help us make another appointment and she act like it’s the other banker’s problem and it’s not her business. She kept saying that her scheduled customer is coming. Horrible service.

Too bad I didn’t remember her name. I should go again and update here. She should be trained properly.

If the banker who supposed to meet me took the day off due to emergency. That I understand. An notification should be sent via email, texts or at least a short call.

It’s totally wrong and...

I came into Citi Bank to open a new account and was helped by Miss Lin—she was fantastic! She was super friendly, patient, and really knew her stuff. She walked me through all the account options, explained everything clearly, and made sure I understood what I was signing up for.

The whole process was smooth and stress-free, thanks to her. She took her time to answer all my questions and made sure I was comfortable with everything before moving forward.

If you're planning to open an account at this branch, I highly recommend asking for Miss Lin. She made the experience easy and pleasant from...

Everyone at this branch was helpful when I opened my personal account. The branch manager, Virginia, went above and beyond to help open my business account 6 months later. It was raining and I would have been late to my scheduled appointment around closing time. She suggested that I email her all the documents for my business so she can have a staff member do the work and I can come the next day to sign the paperwork. I showed up the next day and waited a few minutes and was out within 15 minutes. I appreciate that they valued my time and respect me as a customer. Thanks everyone for...