Binson's Medical Equipment and Supplies — Attraction in Royal Oak

Binson's is an establishment that you drive past and don't think about.. You've never been in one. You might not even know what they do or what they sell, until one day you need them. And when you need Binson's it can sometimes be at a point of drastic change in your life.

I visited Binson's Royal Oak Orthotics and was greeted by Nesheil (pronounced Michelle with an N 🫶). The best Director of first impressions Binson's could ask for. She understood my situation with tremendous empathy that quickly eased my concerns.

We ran into a problem with my insurance not allowing me to acquire my brace prior to upcoming surgery but Nesheil reassured me that she would call them to see if they would make an exception. She made it happen and called me the next day! I know how tough BCBS can be so I know Nesheil must have really gone to bat for me.

I came in to get fitted for my brace with Tyler. Tyler not only fitted the brace, but gave me a masterclass on best recovery tips post surgery. How to place pillows for best sleep to not turn, when to use the neck support, and even being careful with driving one handed (just don't do it). I honestly did not expect the level of care and knowledge that I was provided. Tyler knew this brace like he grew up wearing one. His guidance put me further at ease and more ready for the challenge ahead.

I can't thank Nesheil enough for going above and beyond.. You saw me worried about the situation and you took the extra step to contact BCBS to approve my brace and it made a huge impact. I feel so relieved I don't have to worry about scrambling for a brace the day of surgery.

Thanks to Tyler for the Great Brace Crash Course™- I will cheat the brace as much as possible and I will report back when I'm fully ambidextrous. LOL

I can't express how many potential problems I could have faced if I did not have this brace before i got my surgery. It would have been so easy for things to go wrong without Nesheil, Tyler & Binson's help.

For anyone who is reading this that needs a calm moment in the storm- take a deep breath. You'll get through this. We are all facing challenges. Binson's are helpers.

Please take a moment to relax and reflect before you post a negative review if there was a hiccup or issue with your service. I understand how stressful it can be. I assure you they will resolve it and you'll be okay. This store deserves a higher rating. Please take a moment to celebrate your positive experiences as I have.

“When I was a boy and I would see scary things in the news, my mother would say to me, "Look for the helpers. You will always find people who are...

Were to begin... I originally went to Binsons Royal Oak as I was in need of orthotics and they were referred to by my foot doctor. After being fitted for custom insoles I was told by their receptionist that my orthotics would be delivered to their store after 2-3 week. Well 2.5 weeks went by and I received a phone call from Binsons RO stating I needed to call them back. I assumed my custom order was in. I tried numerous times to talk with someone from the Royal Oak store but I was either hung up on or passed from one store to another (or possibly their corporate as well). The entire phone system is completely chaotic and in need of updating. After two days of trying to get ahold of someone by phone I came into the store in person after work.

Not only were my orthotics not in...but they were never ordered!!! It took Binsons RO 2.5 weeks to call me and tell me that my insurance did not cover the orthotics and I would have to put half down. Against my better judgement I decided to put half down as I was in a great deal of pain and just wanted my order. This was a mistake. Another 2.5 weeks go by and I try again to call and get an update on my order but absolutely no one can help me or get me answers. Once again I am tossed around to leave messages for people to never call me back or I am hung up on or I wait 15 minutes to speak with someone and cant wait any longer and hang up. Finally I cannot take it any more and I request the store manager to contact me. I am assured that I would receive a phone call. 3 days go by and no one bothers to call me. No one at all. I finally had to go to the store in person to complain to get a manager to contact me. I am assured by the manager that it was ordered but just late. Finally 52 days after I was originally fitted for the orthotics I showed up to pick them up.

So far I have no issue with the product itself, its just sad that Betterform has partnered with a company like Binsons.

But of course it does not stop there. I end up being billed the full price of the orthotics even though I already put half down and was assured that I would only be billed the half I owe. And of course this overdrew my account and I was charged a fee by my bank.

I don't know if this was targeted against me for possibly wanting to speak to a manager or just the ineptness or apathy of the employees at Binsons, but from the manager, sales, customer services and billing every department has failed me. In my 40 years on this planet I have never experienced such poor customer service. I advise anyone in need of home medical supplies, do not give Binsons...

I called Binsons respiratory Department on 01/25/2021 and spoke to Robert at the Royal Oak, MI location. I informed him that I have a travel Cpap that was giving me an error message. I had already contacted the manufacturer as this is not an insurance covered item. In speaking to the manufacturer customer relations they informed me my equipment was under the 3 year warranty and that all the store had to do was a warranty exchange. In speaking to Robert, he was first very abrasive and derogatory in attitude and tone. I informed him of what was shared with me by the manufacturer he stated he never heard of that and he "was not going to give me anything" . He also stated the my warrany had expired which was not true. I then contacted Binson Corporate office to report Roberts' disrespectful tone and his lack of professionalism displayed within this call. I was assured that my concerns would be addressed. I then received a follow up call from Robert and asked if I an come in 01/28/2021 for an appointment to do my manufacturer warranty exchange. I confirmed the appoitment when arriving there was a podium with a sign to sign in. After 10 min and not being approached, I went to another department and they said he may be in with another customer. He was not ,he and his co-worker were having a personal conversation as I could hear them due to proximity. The receptionist went to tell him I was there ,his response was," who is it and what do they want?" His collegue came to tell me that I can come back to his office. I was presented with a open box with all items listed on the box as contents not present in the box . As I addressed him regarding my concerns about missing items, he said that this is a swap he is not obligated to give me everything packaged in the box. As he raised his voice and huffed and puffed he grabbed an item that should have been included in the box out of his desk and tossed it to me. I brought to his attention again two other items that were not present. He reminded me again that I was not entilted to the items but he will do me a favor and proceeded to go to inventory and bring me 2 more items and toss them across the desk to me. I am apauled that he is allowed to represent the Binsons brand and customer service. Im fully disappointed on the level of service received and resolve that I can no longer utilize the company if this is the representation of expected culture of service that is allowed to...