The Emporium Smoke Shop — Attraction in Rutland City

Wish I could give zero stars honestly. I went to this shop to buy disposable vapes as New York made them illegal to sell. Called ahead and they were nice giving me a list of what they had. I had bought a Hyde disposable previously but wasn’t super familiar with them. Well Hyde was the main disposable brand that they had in stock. Bought a ton of lush ice because that’s my favorite across all brands of disposables. Picked out a few others. And then bought a couple of a different brand. Ended up spending $297.50 all together. We’re on our way home and my boyfriend mentions they don’t have a scratch off sticker for the QR code that Hyde uses to verify its vape authenticity. I kind of was like hmm It DID have a QR code that brought you to a video about how to authenticate them. So I thought that’s what he meant. Definitely regretting that now. First vape in the batch lasted MAYBE 24 hours. They’re rated for 1500 puffs. The other Hyde I had bought from a different shop lasted me days. The first vape also burnt my throat instead of shutting off like they’re supposed to. My bottom lip also has tender spots on it now from the vape heating up that last time and leaving a small burn. Opened a second one to give it another chance and it did the same thing. So I decided to open the two that are different brands than Hyde and one didn’t even work and the other had corrosion at the bottom. I’ve been vaping for years and never had any of these problems.

Look for the holograms on Hyde’s and a scratch off sticker. Now that I know I’ll never buy another one without it. They have an authentication code to make sure it’s not counterfeit.

Overall the employees were great. But I drove an hour and a half to this store and spent plenty of money. To receive counterfeit vapes is just a slap in the face. I will be reporting them to Hyde since they have a counterfeit department and definitely finding a different shop. This kind of situation is the reason why good shops didn’t stand a chance in the states they’ve already...

I’ve been a customer here for years, and whenever I go in the people working are really nice and helpful. Recently I bought a new Vape Mod and within a week of purchase it started sparking, smoking and my batteries are now unusable and the mod itself has melted the terminals inside.

You would think that having JUST purchased it they would consider doing a trade because I spent almost $100 on this alone and I don’t know how I would have broken or misused this product after having the habit for almost 5 years.

I get that the store policy is ultimately decided by the owner or manager but I kind of feel really screwed out of $100. Very nonchalant “no returns or trades, store policy” and I don’t think I’ll ever be back. Now I have no way to smoke unless I buy a new mod and wait for what a month from the manufacturer? This left a nasty taste in my mouth, and I really can’t believe how they treated me. Be wary or just go...

tl:dr; Definitely go here for functional and affordable glass. If you're looking for highend heady glass, this is not the place to go.

Just a heads up, as of today 6/28/21, they continue to require masks in store.

I'd say the Emporium has the largest selection in Rutland County - especially if you're looking for regular glass pipes, tobacco, CBD, or vape stuff. The quality of their glass pipes are decent, better than their water pipe collection. They have a fairly extensive CBD display and a large section of their store dedicated to vapes. Their vape juice is a little pricey, but that's the cost you pay for the convenience of brick-and-mortar.

I've always had positive experiences with the staff being helpful, kind, and patient with...