Diamonds and More — Local services in Rutland City

Would you like extreme condescension, a lack of professionalism that is baffling when coupled with years of being in business when dealing with a jeweler and finding out your engagement ring bought from them years ago has a serious flaw in it when appraised by a different area jeweler? I wouldn’t either but it’s what I got in varying amounts each time I went into Diamonds & More. My engagement ring was purchased from Diamonds & More many years ago and unfortunately, I needed to sell it. I noted that not only does Diamonds & More sell jewelry but they buy it as well. After getting a price for my ring there I wanted a second opinion because it seemed low so I went to a different jeweler who told me to accept the offer because they were not interested. Want to know why? My engagement ring that my husband at the time bought me had a severe inclusion - feathering and they were actually surprised a jeweler would even want to buy it. I laughed and was like really? How funny! I’m selling it back to the same jeweler I bought it from. I didn’t actually think it was funny at all - it was insulting. I didn’t know anything was wrong with it and even though we aren’t together any more I know how hard my prior spouse worked to get me that ring. We had assumed it was quality. It was not. Let me bring you to the next glaring example of utter unprofessionalism. I am not experienced with the jewelry selling process. I never knew I had to bring an ID in with me. After agreeing to sell back the jewelry Ivan tells me he needs my ID. I left it in the car so I go to my car which is parked right out front. When I return, he is with another customer. The customer is clearly browsing and makes comments attesting to that fact and yet, even though I am a customer too Ivan proceeds to ignore me. I have my young child with me and instead of finishing up with me, the customer who was just about done with their transaction - like I said, he continues to just ignore that I came right back in with my ID. I tell him I’m going to need my jewelry back if he’s not going to finish up with me (he literally could’ve just excused himself and mentioned that I was there 1 minute before the other customer walked in - any reasonable professional would’ve done this). He looks so strained and so put out that now he has to give me back my own jewelry because he will not finish the incredibly short form with me and give me a check for my items. What’s more important to him is this other customer. We leave. At a later date, I come back to sell the flawed Diamond because I know that it’s not really worth much at all. And again, he’s awful to both my son and I. My son is just a little boy - the sweetest thing and I can’t imagine such a cold hearted person to give a child the sour stares this man would give. The last and final time we ever went back in, I had a necklace to sell and he gave me such a low ball offer it was embarrassing that he’s so cheap but I needed the money so I took it. It’s hard to believe Diamonds and More was the main sponsor of the VT Fair in Rutland because Ivan just well, he’s not a nice person and he clearly isn’t respectful or kind to women or kids - or at least, us and we count. We deserve respect and kindness just like everyone else. What was the final nail in the coffin for me? While we were in there my son tells me he really needs to use the bathroom. Again, let me make this clear - he is a young child. I ask if my son can use the rest room. Ivan flat out refuses. I couldn’t even believe it. I told him that I wanted him to finish up with us even if another customer comes in since I’m a customer too. He makes some snide comment like the sooner we get on our way and come back the sooner it’ll all be over. He could’ve just let my son use the bathroom like a decent human being. Luckily the owner of GreenSpell has some humanity and let us use her bathroom. I tell all my friends if your SO wants to get you some jewelry do not go to...

I regret to share that my fiancé and I had an incredibly negative experience visiting Diamonds and More to have the proprietor take a look at two rings passed down to us through my partner's family. We were trying to determine whether the stones in the rings were authentic diamonds; as our preferred professional is not local, we decided to try our luck walking into a Rutland storefront. We are a young couple who do not appear terribly wealthy. On our day off, our casual dress certainly contrasted with the formal atmosphere inside the establishment. We were received by the owner with disdain from the beginning of the interaction; it was clear to us that we were being profiled and treated poorly based on our age and apparent economic bracket. The owner did examine the stones in our rings. Our primary interest was in the largest stone set in the center of one of the two. During his eye examination with his loupe, the owner insisted that there was no way the stone in question was a real diamond. He spoke highly of his irrefutable skill determining the quality of diamonds by touch and sight. He then tested the stone several times with a pen appliance and repeatedly got a "diamond" reading. He refused to trust the machine over his own empirical determination and removed the rings to the back to clean them, purportedly for a more accurate reading. We did not witness the cleaning. When he returned, he tested the stone a single additional time. He received a "moissanite" reading. On the basis of that single instance, he immediately declared the stone to be a fake with no re-tests or explanation for the initial readings, then offered us an extremely low price for the ring based on the smaller diamonds (determined to be real) set alongside the larger center stone.

Feeling both disrespected and suspicious that we were not being treated fairly, we left with our rings and took them to our trusted expert for further examination. At that time we verified with relative ease, using comparable equipment operated by a similarly-trained professional, that every diamond in both rings is earth-mined and authentic. Whether the owner of Diamonds and More was being deliberately dishonest is unclear, but both my partner and I were very uncomfortable knowing that someone with such knowledge and skill tried to assume what proves to be a very impressive, real diamond for such a low price. That discomfort is compounded by the jarringly rude and judgmental way we were treated throughout the interaction. At the very least, we are sure that his personal reaction to us either predisposed him to believe we could not own such a diamond, prompting him not to take seriously his investigation into the stone, or, at the worst, that we looked to him like easy targets for swindling. Exercise caution in this establishment if you are looking to gather accurate information about or sell any diamond jewelry; certainly seek a second opinion. And if you don't arrive dressed to the nines or looking like a "person who knows diamonds," expect to be treated like you don't belong...

So I took my Rolex watch to these morons and yes it's a real Rolex. Here is the crazy part the guy who looked at told me it was fake, and told me to look at his watch. Yet his watch was the fake. It was light the weight of it was incorrect and he didn't have the correct cyclops either. Then proceeded to tell me that Rolex doesn't make watches in a 41. Which they do. Also the guy said mine doesn't have the etched crown in the crystal because that can be seen by the naked eye. Yet he didn't even look for it. And it does have the etched crown. And here is the crazy thing he told me that Rolex doesn't etch the crystal. Not do they put the serial number in-between the lugs. Also that they never put green holographic stickers on them which they did and stopped doing in 2007. Diamonds and more just lost a customer because this guy is moron and thinks this Rolex is real. Wait till you see it. It's a Casio watch with Rolex...