M&R Auto Electronics — Local services in Saginaw Charter Township

In January 2020, my husband received and installed a back up camera, rear brake light system from M&R for his Tundra, due to an addition of a canopy and being without any rear view. The system has a 3-year warranty, but after only being in use for 4 months he noticed that the rear brake light isn't working. He contacted M&R and Patrick responded that he needs to remove the whole system and ship it back to them, they will assess it and if they also find it to be faulty they will send a new system. My husband then phoned Patrick and explained that if he removed it, he will be without any rear view at all and will have a hole in his canopy, leaving it vulnerable to break-ins. To which Patrick responded, he purchase a new system then send back the faulty system once switched over and after M&R assess it and agree that it is faulty they will refund the original purchase value. This option leaves us at a $180 cdn in total for shipping costs all in! The system cost $280 cdn. My husband asked if they could just send out a replacement brake light, which is the only problem, and he would ship the faulty one back but they refused to consider that option. I find this completely unacceptable and poor customer service for a product that has only been in operation for 4 months and under a 3-year warranty....

Purchased a cruise control unit from The Cruise Control Store.com for my older "beater" truck (1998 Dodge Dakota). The unit arrived quickly, along with 2 booklets & a paper with info specific for my installation. I thoroughly read through the installation instructions & found them to be a bit cryptic. We forged on & slowly completed the installation. Took several hours & we did need to make a few "judgement" calls. For example, we had to decide where to put the underhood unit. I would recommend using the cruise wiring paper, as it answers alot of confusing questions regarding wiring from the installation booklet.

Cruise worked great for a week, then no longer operated. Discovered a wire under the dash was torn by a bolt on the steering column (our fault). I repaired wire & still nothing. Called Michael at the 1-800 number & he was great. He quickly diagnosed a blown fuse. I replaced it & we are cruising again!

Bottom line: Cruise control looks and works like factory, quick delivery, great customer service....

DO NOT BUY AFTERMARKET KITS FROM THESE PEOPLE $366.06 cruise control kit $250.00 installation did not work $450.00 installation $1,066.06 total cost BUYER BEWARE I ordered an electronic cruise control kit for a Ram Promaster City. The purchase price was 366.06. There was no mention that only qualified installers should be hired to install this unit. On YouTube there were people installing these in an hour. So simple anyone could do it. I took the van to a mechanic and he worked on it with John from M&R for over four hours. It did not work. They charged me for half of the time because I am their customer. Paid $250.00 I called Mike and was told that a shop in Long Beach Ca installed a lot of these. I live in Oregon and was in Ca 170 miles from this shop so I took it there. Five hours drive one way, four hours back. It cost $440.00. DO NOT BUY THEIR INSTALLATION KITS WITHOUT A CERTIFIED INSTALLER TO PUT IT IN They should be be forced by law to inform people before taking...