St. Cloud Florist & Gift Shoppe — Attraction in Saint Cloud

Ordered flowers Wednesday, before Mother's Day, for pickup Friday. Had great service on the phone. Went in for pickup, after having called to make sure they were ready. Waited patiently as a woman was helping someone and she made sure to acknowledge me. Upon waiting, a gentleman behind me was shopping around and then got all checked out and taken care of. Then another woman, who was still shopping around after I'd been at the counter (and got all her stuff wrapped ever so nicely I'm sure), was helped next. To follow, a gentleman and his kid walked in to get helped and greeted right away. Great service for them for sure. I was in no hurry but when I have two children with me and everyone else is being helped (I only needed to pickup my order). No one else said a word to me except the volunteer woman, there were plenty of women in the shop who could have helped. Won't be giving them our service that's for sure, thanks for cancelling my...

I placed an order for an anniversary party that I had for my sister. I ordered Orchids and carnations, (I made the arrangements myself) . Every one that I dealt with was very nice. They answered all of my questions and my order was ready for pick up when I went to get it. Everything went very smooth and our guests loved the flowers!

Update :1/13/2017

I ordered more flowers for another event and they came out beautiful! The event colors were silver, navy and, white. Kim was nice enough to help me decide what flower to get. I decided to get mostly white flowers and spray paint a few. They guided me on how to handle the flowers so as to keep them looking fresh. I did learn A LOT, (especially about hydrangeas) so I'm better prepared for next time. I also needed more carnations which they had on hand. Such a cute...

I don’t know how this place is still in business. The flowers I received looked like they were dug out of a dumpster—wilted, brown-edged, and barely held together. I’ve seen better arrangements at the grocery store… for a third of the price.

The person who helped me had the personality of a wet sponge and acted like I was inconveniencing them by placing an order. News flash: if you run a florist shop, maybe try not to be allergic to basic customer service.

The bouquet looked nothing like the photo online—false advertising at its finest. And when I called to complain, sonya gave me attitude instead of an apology. Zero accountability, zero professionalism, zero quality.

Save yourself the money and the embarrassment—go literally anywhere else. This place is a...