Key West Seafood Co — Attraction in Saint Petersburg

Hi my name is Kent Lumpkin I am a owner of a small Business my girl called key West seafood to see if they had crabs but since we were right there across the street from the I walk then as well as she was on the phone they told her they didn't have any crabs but Eric sold me five dozen of crabs I sell seafood to the community last night on April 15th I purchased 5 dozens of crabs from key West seafood I went 4 minutes up the road to my location and before I can unload my cooler two dozen of dead crabs already. I chalked it up as because I had ice on top so I proceeded to cook those and prepare those and lo and behold the crabs was completely empty so they have been dead for a while and I was scared to serve them to my customers because I didn't want to get anyone sick I tried to call the store they was closed I posted the crab at 5:30 they close at 6:00 I waited until the next morning called and spoke with an individual that claimed to be a manager and proceeded to tell him exactly what happened and he stated that they don't sell bad product I told them that I was a first-time customer and had no reason to even lie and that I was shocked 125 that I initially spent up as a loss and then begin to explain to him that that was bad customer serviceafter seeing that he wasn't going to compensate me or even try to rectify the situation I gave up I am more hurt and disappointed than anything I will take the 125 as a loss but you should not be selling crabs or claiming that they're alive to people and they are not that is a health hazard and if you do purchase any seafood from them I suggest that you as a customer check your product before you leave the store. Again my name is Kent Lumpkin a very hurt and disappointed first-time customer of key West seafood of Gulfport...

The fish was great, I cannot say anything bad about it. What’s not great is the overwhelming greed of this business with a ridiculous “checkout fee” of 3.99% which is added and never disclosed to the customer. Not only is this deceptive but it’s beyond greedy. I’m so tired of the greed that runs this country. It’s businesses like this that push customers to the cheap options which put companies like this out of business. It’s a clear lack of education on the ownership of this company and short term thinking. I will never come back and advise others not to support greedy companies like this that aren’t honest.

In response to the owner, this is a lie. Credit card processors charge you, not the customer. Furthermore, it’s a violation of your merchant agreement to impose such fees. I’ll go ahead and file a complaint with all the major credit cards to make them aware. If you don’t like credit card fees, don’t accept them. However I suspect you accept them because you want the extra profits. Your response just clarifies why I will never be back. ...

I just received my second order of seafood from Key West Seafood Company. It will be my last. My first order consisted of tuna, mahi, scallops, and shrimp. The mahi was edible, but certainly did not taste fresh. My second order contained grouper, mahi, scallops, and crawfish tails. One piece of mahi had some color, the other one was completely gray and slippery. I threw it out. Prior to moving to North Carolina, I fished the Atlantic and Gulf Waters for many years and I know what fresh mahi looks like. This wasn't even close. The crawfish tails were frozen and marked Product of China, the exact same ones that you can get at Walmart for $8 a pound. There was no indication of that on the Key West website. Had I known that I would not have ordered them because I never buy foreign caught or processed seafood. I am paying $75 shipping to have seafood shipped to me and I expected to be fresh. I would not have purchased any of the mahi that I have received from Key West Seafood had I first seen it in a...