Murdoch's Ranch & Home Supply — Attraction in San Angelo

I rarely leave reviews, but my experience at this store was so disappointing that I feel compelled to share. The main issue wasn’t just the store itself, but the store manager. A manager should set the tone for professionalism, customer service, and accountability—but instead, what I encountered was dismissiveness, rudeness, and a complete lack of care for customers.

When I approached the manager with a very reasonable concern, I was met with an attitude that suggested I was more of an inconvenience than a customer. Rather than listening and offering a solution, the manager brushed me off, offered no real help, and left me feeling completely unvalued. What was most frustrating was the clear indifference—it felt like they had no interest in addressing issues or ensuring the store runs in a way that respects customers’ time and money.

A manager should lead by example, but in this case, it was the opposite. The poor attitude trickles down to the rest of the staff, and you can feel it in the atmosphere of the store. It’s disorganized, unprofessional, and frankly unpleasant...

The store is really well organized with attentive and knowledgeable employees. The hat shaper Cade did an amazing job getting my hat just the shape that I requested. He had me try it on throughout the process to make sure that the shape was staying centered and that it was to my liking. I definitely recommend visiting Murdoch’s for any ranch and home...

Fantastic Hat shaper. I just recently purchased a nice straw hat, they don’t have my size in store(8) but Cade stretched/fitted and shaped a 7 3/4 just to my liking. If you got a big head and have trouble finding a good hat go check him out...