Appliance Liquidation Outlet — Attraction in San Antonio

Our fridge went out a few months back and we had resorted to using our "beer fridge". We finally were able to put some money to the side and went to Appliance Liquidation with the intent on purchasing a used, fridge. On the day I went I found a white whirlpool with an ice maker which was my wife's only request in purchasing a fridge. When I went to the counter to pay the Owner asked if I was interested in anything else and after thinking about it, it dawned on me that we needed a dryer also, but was unsure my wife would like what I picked. The owner suggested I bring her by on the weekend so she could take a look and if we decided to go with 2 appliances he would only charge me one delivery fee. I thought this was a good gesture/sales point as he could have easily taken my $ and then charged me a second delivery fee, if we opted to purchase a dryer. When I brought my wife by the store a few days later the fridge I had intended to purchased had been sold which I figured was likely to get me a snirk from the wife. Much to my chagrin she found a "New" fridge (all the internal parts were wrapped and not assembled) and while it was a few hundred more than we initially intended to spend, it was to good of a deal to pass up. What got me was that while it was advertised as a "scratch and dent" model the only imperfection was a small (2 to 3 inch) divit at the bottom of the fridge which isn't noticeable at all. As we proceeded to the counter my wife saw a glass top stove which was also NEw stove which was a fraction of the cost of what it would have been in a typical appliance store. What truly made the sale happen was that NEVER did we feel pressured or bothered about purchasing any particular appliance and most of all the entire staff was friendly and helpful. When the gentleman delivered the two appliances, they brought them into the house making sure not to scratch any walls or bang any corners, despite most of our walls having small imperfections already (that's another honey-do-project coming soon) and they set up (unwrapping all the internal parts) the appliance which I felt they they surely didn't need to do as God gave me, my wife, and our kids (much to their chagrin) hands to di these sort of things. I would give these guys 6 stars if I could as they were very friendly, customer service oriented, and knowledgeable of their products. When we are in need we will definitely be headed back. Thanks guys you are the...

Went in to buy a washer. Found a scratch and dent one for $299. I asked if they did payments and told them I wanted to do they 90 day plan (a friend of mine referred me there) so I already knew about the 90 day option.

Did the paperwork gave money down and thought all was good. The payment plan was &35.71 every two weeks which was an automatic withdrawal. That part was ok and reasonable until after 3.5 months the payment continues to come out. BTW, I forgot to mention they go through a company called ICIMS (something like that) for the financing. Moving forward I look up my account and it stated I owed &600+ still on the washer!

That blew my mind! The math didn’t add up and I called and they said that they sent an email for me to choose the 90 days and since I didn’t reply they put it to 1 year!! What the hell is that.!!! Seriously!!!! First of all when I was in the Liquidation store I SPECIFICALLY told the girl closing me out that I would pay out in the 90 days and she said no problem. NEVER said anything about getting an email to CHOOSE the 90 days.

Next I go to the store and speak with them and forget that option or attempt! This store completely wash there hands of the whole transaction and tell me I need to talk to ICIMS because they own the appliance now. WTH!!!! Wow, just pass Ali g the BS why don’t you. Bad business!

regardless,,, how they can think me owing them over $600 off a $299 washer is right!!’ HUGE RIP OFF!!! Neither the store or the financial company want to take any responsibility on this situation whatsoever. And I NEVER received an email as they stated.

If you do business there, unless you pay right out cash, I wouldn’t buy from them!!! Like another review said....SHOP AROUND! This transaction was SO wrong in their customer service and...

I was a little hesitant when I first got to the location because they had just opened and no one was quite there yet, but as soon as I went in the experience was great! Scott came and helped me immediately, he went above and beyond with discussing fridge details, measurements, pricing, installation and delivery! I had about a million questions and he answered all of them while being extremely nice! Sadly, I was not in the 1604 loop so I couldn't have the fridge delivered directly from them...but luckily they had another connection who they passed me along too so we could get our fridge delivery set up! Overall, the appliances looked great, the prices were great (if you really do your research and compare with what's on the market) and they only sell with what they have in stock so you don't have to worry about delay! It was a great experience walking in, getting help immediately and feeling confident about the appliance I chose. I will definitely be recommending their center to my friends and family if they ever need major appliances...