GameStop — Attraction in San Antonio

Ironically I left the store today w an unresolved issue, but the only reason I even HAVE an issue is that I didn't pick up my curbside order in a timely fashion. My money has not been refunded & I didn't get my games, but I'm giving the benefit of the doubt that my refund is pending. Tbh my bank is kind of the worst, lol..

Anywho, to whomever it may concern, I just wanted to make mention of the young lady who assisted me in store today, & I'm kicking myself for not asking for her name. She mentioned to another guest that she had transferred from the Austin Hwy location recently. She must have been the most polite, professional, pleasant, personable, problem-solving individual I've had the good fortune to cross paths w in the retail and/or service industry. She was just lovely all around & I'd love to recommend her for a raise &/or promotion :) Her demeanor & the effect it had on me is certainly the only reason I'm walking away from this experience leaving all 5 stars, & taking the time to type all this out on my horrible phone w my fat clumsy thumbsies.

Don't know her name. Give her a raise. Have her teach all subsequent employees how to empathize w guests & curb what could otherwise be very frustrated guests reactions. She is wonderful. That...

If I could give no stars , unfortunately I would . I was printed out the wrong digital currency for my platform of game. I contacted the store that I had got the merchandise from and they told me to contact customer service . I then called customer service and they told me to talk to a manager at the store that I had purchase the digital currency from . I went back to the store and finally caught a manager after a week of trying. They never pick up the phone at all. Even thought I told the manager, that I was printed the wrong digital currency , and just want to right product, not a refund , I was told that I was out of luck . So therefore i got absolutely nothing and they got my money . Please shut GameStop down . I completely see why nobody goes here anymore. They will dwindle you every chance they get , from refunds , to returns , to selling and etc . So the rating from me would be an absolute 0 stars . And for customers of GameStop . Enter at your own risk . I would just say don’t go...

Two employees need to be scheduled 7 days a week. This store in particular is very bad at answering their phone. I’ve been calling since noon today, 17, march 2025. I had a simple question, I thought maybe there’s an event at the store today? I called another location, got my answer but had to go to that store since the transaction made was at the nachodoches location in San Antonio. I drive there to attempt to take care of it before it’s too late. Behold now no one is there, this is not the first time I just so happen to take pictures twice! But it’s happened far more than that! Is it hard to answer the phone and at least place the customer on hold? The employees seem to be friendly in person, but are notorious, about these two particular things. This is an ongoing issue with this location, yes employees need breaks and lunches; but also this type of store needs two employees, they...