Mavericks Gymnastics — Attraction in San Antonio

I signed up my two daughters for camp, expecting them to have a fun and educational experience. However, that's not how it played out. After a whole hour on the very first day, we received a panic-induced call from the camp coordinator, who apparently had already decided that my 7-year-old was the next Evel Knievel. One hour in. We went immediately to the gym to pick her up and talk to the staff. We do not defend such behavior and we had a strict discussion about expectations and consequences when we got home. The next day we took both girls to camp, and they both made it through the four hours. When I went to pick up, I asked how the day went. This time I was told my oldest daughter had an issue because she would only do what the staff asked of her one time. My oldest daughter apparently committed the cardinal sin of only performing gymnastic moves once? And as for my younger daughter, she had the audacity to be curious about a dog at the facility and have fun in the foam pit. My oldest daughter is the pinnacle of rules and following directions, so at this point, I started questioning the ability and what qualifications they had to work with children. I also started questioning why a dog was present at a gym, because what's more conducive to focus and discipline than having a furry distraction roaming around? After we got home, I talked to the girls about what happened. My oldest burst into tears and said she had no idea she was in trouble. My youngest daughter said, “I really wanted to see the doggy and the foam pit is fun.” I called the gym to inquire about a partial refund for my youngest daughter stating that this maybe wasn’t a good fit for her. I was told that we would need to talk with the owner about processing a refund. I said please have the owner call me. I received no callback. Wednesday morning, I decided to only take my oldest daughter in to camp, leaving my younger one at home. No call back on Wednesday. On Thursday, I called the gym and asked to speak to the owner. I finally managed to get Kim on the phone, only for her to "disconnect unexpectedly without a return call." Instead of calling back after she hung up on me, like a normal human being, she texted me two hours later stating she had to run payroll and had meetings and would call me back later. I received no call back that day. After another 24 hours, Kim opted for a text message. In the text message exchange Kim said her and her staff “made every effort” to keep my daughter in camp. To me every effort entails actually picking up the phone and discussing the issue like responsible adults. Apparently, their definition of "every effort" involves being MIA for days and responding with disinterested text messages. Kim also said they changed their refund policy this year and do not issue refunds. I said I think an exception can be made given the circumstances and that the camp wasn’t right for one of my daughters. She said, “I would be more than willing to make an exception if I felt like we did something wrong.” But the actual issue regarding an exception being made is that your staff wasn’t equipped to handle my daughter and we didn’t feel it right to continue sending her back to gym. Which is why I inquired on Tuesday at 1PM about a partial refund for Wednesday and Thursday’s tuition. Again, we don’t defend or condone unsafe behavior. But I’m just shocked about the unprofessional way this was handled. My daughter spent a total of FIVE hours at this gym, it was five hours too many. She would have been better off teaching gymnastics to herself in the backyard with a YouTube tutorial. I could have paid the neighbor kid the same amount to just supervise this “Evel-Knievel-wannabe-maniac.” At least she would have gotten more caring instructors from YouTube and then I would not have had to take time away from work to deal with Kim and her telephobia. I really hope the partial payment, a whopping $75, I was asking for was worth it. I’d highly recommend you use the money to take a class on how to conquer your fear of...

My daughter attended gymnastics here for over a year. In that year I’ve always paid on time. There was never an issue. But magically when I decided to take my daughter out of classes there was an issue. I let one of the coaches know that I was ending classes when I paid for September tuition and asked if there was anything I needed to do and she told me no that she would cancel it for me. I thought that was that, but today I get a text message (no call) from the owner demanding October's tuition which confused me since we haven’t been there since September. She then let me know a verbal notice isn’t accepted. Would've been nice to know that almost 2 months ago. How can you expect parents to know the policies if your own coaches don’t? Then come to find out one of the coaches went into my account and put a notice for classes to end on 11/15. I was not aware of this. I highly suggest you teach the staff your polices since they clearly don’t know what your polices are. Beware parents. Everything is fine when you’re giving them money but the second you leave they charge you for stuff they shouldn’t. By the way I paid the $85 tuition plus a $15 “late” fee that I shouldn’t have to pay because the owner sent me screenshots of their “policies” saying if I didn’t there could be legal action against me, I paid in full so I better not get any more “fees” like you clearly stated in text you will change the 30 day notice to end on 10/31. You got your money you so clearly needed. Hopefully you can use it to fix the water damage that’s been there forever....

We started gymnastics here for our son and daughter this past year.

This review is for coach Lauren! My son, F, started at age 3 and he's just turned 4. He absolutely loves his coach and class. He gets very excited and sometimes has a hard time listening since he's so young and has so much energy. Coach Lauren is just amazing with him despite this. She has patience and is able to redirect him with kindness. She's a great coach and in the short time we've been here, I've seen so much improvement with our son. He has gained a lot of core and upper body strength and just looks forward to going every single week. We love watching him learn something new and have fun with it!

This review is for Hannah and Jordan! My daughter, G, started with Hannah, quickly moved up to Jordan and now is moving up again. Both of these coaches are wonderful! My daughter has learned so much from both of them and loved getting to work with them both! She has gained so much confidence in herself and has gained so much strength in her core and upper body as well! These coaches are kind and do a wonderful job with building skills that you can see in practice. This has become something my daughter wants to do for the long run so I'm thankful to them and all of the great staff...