Olive Garden Italian Restaurant — Restaurant in San Antonio

The food was delicious and came out quickly. That’s was the only good thing about this visit. When I arrived the hostess was very rude. I walked up to the hostess stand and she said nothing I said hello cheerfully and she said hi flatly then I said can I have a table for 2 and a baby and she asked if I need a baby sling I said no she’s toddler and she rolled her eyes and said then it’s for 3 ( I don’t know the rules I guess since I don’t work there) then I am 99 percent sure that she sat us in a closed section and at a huge table when there was only 3 of us. Then we waited over 20 minutes as multiple servers walked past the table at this point my daughter is getting very hungry so my mother gets up and goes back to the front to ask for someone to get us something to drink the hostess came and grab the first server she saw and asked if he could wait on us and he was saying he didn’t want too. But finally decided to come over then gave us a story about how this wasn’t his table and he already had 3 tables. Finally we could order drinks after that spiel. And we order food and apps at the same time. Apps can out first. Then salad. No drinks. Finally asked again for a drink with a chuckle he said he forgot and went to get them. Finally at the end of the meal I am wanting to know the name of the rude hostess that had coldly greeted me and had been giving me dirty looks as she’s passed me. I go up to the Horst stand where a manger with blond hair is standing along with 2 other hostess and asked what the hostess that greeted me name was she said Lauren the manager didn’t even look up. And I know her name was not Lauren cause it looked like a long name. Terrible terrible service for an expensive meal. I do not think me or my family was welcomed there and I am not sure why. Will not...

We went to this location for a family birthday dinner. The experience began nicely and everything was as expected. However, our original waitress had to leave and passed our table on to Kalie shortly after taking our drink and appetizer orders. From go, Kalie seemed as though she was in over her head and couldn’t handle the stress of a six top. We only saw her taking care of one other table. All of us dining have been servers before so we’re pretty relaxed when dining out. She took our dinner orders and we asked her for refills when she had a moment. About ten minutes later, another server happened to notice our drinks being empty and refilled them for us. Kalie didn’t come by the table often and when she did, she seemed visibly overwhelmed and frustrated at any and all requests. At the end of the meal, we asked for to go drinks. She brought out three and we let her know that the ziosk wasn’t allowing us to split the check. We also asked if we could get the other three to go drinks when she was able to. As she was leaving the table, she muttered something under her breath. All we managed to hear was “Well what do you want me to do first?!” At this point, we asked the nearest server if we could speak to a manager. The biggest frustration was that the manager barely let us explain the issue and when we were finally able to do so, her response was that “she was probably just having a rough day.” We stated that we all have rough days, but that’s not the appropriate way to handle it. We ended up having another server cash us out, but we never even got an apology for the actions of our server. Food was good; service and attitude of staff was terrible. We were highly disappointed with...

Never eating at this location again, and I cannot recommend it. Bad service aside, there are cleanliness issues. We watched the table next to us being cleared, and the guy first threw all the dishes and used glasses onto a tray, then took a rag from the tray that had just been splattered with leftover food and drink and used that rag to mop up the table, then he set THE SAME WINE GLASSES from the previous guest on the table to be used by the next guest. It made us seriously question the cleanliness of the entire restaurant. On top of that, our waiter was very rude, to the point that my sister and I wondered if we were being discriminated against. His service was so negligent-- for example, he asked if we knew what we wanted and we said yes, so he pulled up the menu on the little electronic console and told us to enter our orders on that and then he just walked away. Someone else brought us our food. He asked if we wanted more bread sticks and we said yes, but we never got them. When he finally brought us our drink refills, he told us to order dessert-- he didn't ask, he told us to. He then demanded three more times, as he was passing by our table to attend to other guests, that we get dessert. We had been planning to order some cake, but he made us not want to anymore. The last thing was, as we were leaving, several staff members were leaning on the host stand laughing and gossiping together, but no one said anything at all to us on our way out. I've been to many different Olive Garden locations before-- growing up it was one of my grandparents' favorite places to take us on the weekends-- but I have never seen such horrible service at any Olive...