The Gardens At West Green — Attraction in San Antonio

I’m very disappointed with my experience. Owner, Karen Little was great to work with at first. She was very responsive to my initial questions regarding the venue and was flexible when scheduling a site visit. The venue is beautiful, the price is very good and the reviews I read were great. My problems started after I signed the contact. I made it clear from the beginning, I was targeting a Saturday in March or April, so I was happy that 4/13/19 was available - so My fiancé booked it on 8/1/18. We heard back from Karen a week later that she made a mistake and that date was already taken so we had to take a Friday or Sunday, she offered a hour credit for the inconvenience. Although I was really bummed, I appreciated the gesture and we moved on - no harm, no foul. On 9/7/18 - Karen then reached out to my fiancé to inform him that Saturday 4/27/19 is open - excited again I emailed her and told her we would take it! After reading the contact, I noticed the hour ($500) credit was not included so I asked her about it and she told me she could only honor $300. This is where I first started to get irritated, not just because I feel like I’m playing musical dates and had been more than understanding the first time but more so because the variance of $200. As a wedding professional or just someone who should offer outstanding customer service, I was a little perturbed that we are emailing back and forth about $200. I emailed her on 9/10/18 and then called on 9/14/15 and 9/15/18 and texted her on 9/15/18 and asked multiple times for her to call me back and waited. Karen emailed me on 9/17/18 that she would get back to me soon. Today is 9/20/18 and still nothing. I live on the West coast so I unfortunately can not drop by The Gardens at West Green so I’m at the mercy of her deciding to get back to me and its been almost 2 weeks!!!! Unacceptable and unbelievable that a wedding venue/business would treat a bride, a client this way. Be warned -...

We recently had our wedding (reception and ceremony) at the Gardens at West Green and were elated with how everything turned out. Selecting the venue was definitely the best decision we made. First, the venue itself is breathtakingly beautiful! Everything is so lush, green, and well maintained. It offers the perfect canvas to create the wedding of your dreams. Second, the venue is very affordable. It offers various packages to choose from based upon what you would like included. We decided to go with the all-inclusive package because it just made sense – easy, simple, and a very good deal. The all-inclusive package included the venue, chairs, tables, tablecloth, floral, some décor, cake, hosted bar, DJ, officiant, caterer, bartender, photographer, and wedding coordinator (Karen Little). It literally took care of everything for us and the vendors included are AMAZING! What we spent on everything came out to less than what many other venues were charging for their space alone. Honestly it was really a no brainer – why pay $12,000 for space alone when I could get something equally (if not more) beautiful that included everything for under $7,000? Now don’t get me wrong, this isn’t a cookie cutter wedding package. Although everything is included for you, you have the ability to customize everything to fit what your wedding vision is. You are able to remove things, add things, and change things if you would like. Finally, we got the pleasure of working with Karen Little. Karen has so much experience in the wedding industry and it shows. She played such a vital role in the wedding planning, preparation, and day of the wedding details. I am so thankful that Karen took the time to really understand our vision and worked diligently to exceed all of our expectations. She made our wedding everything we could have...

We held our wedding at The Gardens at West Green in February 2017 and it was absolutely beautiful.  From the moment I met Karen and toured the venue, we knew it was THE perfect place for us.  The grounds are absolutely stunning with mature trees, plush greenery, and dedicated areas for the ceremony, reception, and dancing.  Karen was a dream to work with and she was always available to answer questions and offer suggestions. Working with her to ensure everything ran smoothly left me stress-free throughout the process.  The day of the wedding she was there early, helping to set-up and was in contact with our caterer, bartender, and DJ to ensure it was all perfect. As soon I arrived at the venue, I knew that I didn’t have to worry about anything but getting ready and spending time with my bridesmaids!  The evening was more than we could ever imagine. Our evening ceremony was at sunset and the lighting was perfect and flowed into our beautiful reception.  We got so many compliments from our guests about how gorgeous the venue was.  We didn’t feel the need to go overboard with decorations as the venue itself with all of the landscaping and trees was decoration enough. Plus, Karen has a great supply of linens and decorative items that were perfect for our reception. I would highly recommend this venue to anyone looking to get married without spending a ridiculous amount of money.  The venue and what it offers was less than half what other venues asked for and you are able to bring in your own catering, alcohol, and entertainment. We could not have asked for a better evening or experience at The Gardens...