I soooo wanted to give this hotel 5 stars. It sits on the best piece of Real Estate on the Riverwalk and is one of the only hotels that has balcony rooms overlooking the river. It's worth the extra $$ to stay in a room with a river view. Ask for a lower floor - you get a better experience being 'closer to the action' and the trees might block the view with a high floor.

The lobby was beautiful and the hotel had a very elegant and comfortable feel. Every staff member I spoke with (and there were many) were beyond polite and pleasant. Now, lets talk about why I didn't give 5 stars. The morning after my first night stay I was making the bed and found a woman's black t-shirt nested somewhere in the bed. I don't know how I missed it either but there it was. And it was not mine. I sniffed at it - (I know, gross) and yes, it had definitely been worn. Not teeming with B.O., but, definitely worn. Now, there's no way that the sheets had been changed between my stay and the person before me. The shirt was dirty so it couldn't have gotten stuck to the sheets in the laundry. And the shirt was black so there was no way it could have been overlooked if housecleaning had made any attempt to change the sheets at all. So yeah, GROSS. On my way out the hotel for the afternoon/evening I told the front desk. Quite politely, too. I know its not the front desk's fault that some rando's shirt was in my bed, unless it was theirs, which I doubt. They were apologetic and assured me the sheets would be changed upon my return. I returned at 11:30pm to find the sheets exactly as I had left them. Unchanged, and still cradling the dirty black mystery shirt that I left atop the comforter. So not only had the sheets not been changed, but room service didn't come at all, either.

Downstairs, I (still very politely, perhaps even more politely than the first time) tell the front desk which is now occupied by a different employee. I explain the mystery shirt debacle to the new guy and once again he was apologetic. I am given the option to switch rooms, or else they'd bring new sheets... but I'd have to put them on the bed myself because housekeeping wasn't there.

Now, I'm not even gonna go in to why any employee currently on staff couldn't change the sheets. Its not exactly a skill set that requires rigorous training. I get it, its housekeeping's job, but if I were manager on duty I would have changed the sheets myself out of complete embarrassment that this happened in the first place. But I definitely did not want a different room, as I loved my terrace view over the river) and also, I am capable of changing sheets so I said I'd do it.

It took 3 efforts for them to bring the right sized sheets. I first was given twin sheets. Do hotels even have twin beds? Is an employee bringing their personal laundry to work? I wouldn't be surprised. I call downstairs and tell them I need King sheets. They came 20 minutes later - with Queen sheets. Nope. They got it right on the 3rd try. Sort of. I needed another flat sheet. (You know, the one that they put on top of the comforter so that they don't have to launder it...) So, I guess 4 tries. Those 4 trips to bring sheets took over an hour. Through this whole process I sustained an unbelievable level of understanding; its not their fault that the shift before them didn't fix this the first time... And not that I expected anything, but there was zero attempt made to rectify this error with compensation of any kind. I REALLY loved everything about this hotel. Except the fact that I spent the night with someone else's dirty clothes. I want to come back, but good god, the unnecessary comedy of errors that took place is inexcusable. I'm being generous by giving this hotel 4 stars. It should probably be 3. But I'm gonna be nice. And shame on you, Mr. Westin.