Upon arrival, the hotel was beautiful. Right on the Riverwalk, close to everything. Although our stay was not the worst, it went downhill from there. Check-in was smooth, but upon entering our room, we found stale bread on the floor, and that our towels were soiled and not clean. We called down for new towels, problem solved. The next morning at 8:30 AM housekeeping came to the room and would not quit knocking until I got right next to the door and told them that we were busy and to come back later. Again, a small thing, and I surely would not have written a review about that. The big thing that I am shocked by Is the way one of the Bell boys handled us.

Getting ready to leave, I went to the concierge desk to ask for a cart. Even though I asked just to have one, two or three times I was told that they could not give us a cart, but it was a free service that they are happy to bring a cart and help us with our bags. Mind you, I have my wife and two young daughters with me and I myself am a Double amputee on my left side. I have a prosthetic leg so I get around just fine. On our way up to our room, we met another guest who was able to get a cart easily and saw what happened with us and was just as dumbfounded as we were as to why they would not give us a cart. We arrived to our room and waited, and once the bell boy arrived to the room, we told him we just needed the cart as we were still getting ready to leave. He again told me that he could not leave the cart and from there we argued a little bit, with me noting how other customers had carts yet he would not give me one. After asking a couple times politely just to have the cart, he became a little more aggressive. At this point, I was asking him to leave but leave the cart and he refused. He insisted on helping. I started to become concerned for my families safety. I actually had the thought that he may in fact not work for the hotel and was trying to make his way into our room. That’s how bad it was. After over half a dozen times of asking him to leave, he finally started to leave with the cart. I then told him I was coming with him downstairs if he was taking the cart. At that time, he turned around and gave me a cart and began to walk away again. As he was walking away, he called me A-hole.

I called the hotel afterwards to let them know my experience but after talking to a couple more hotel employees, it sounds like they have an issue with this particular Bell boy. The hotel apologized and I’m sure I’ll get a generic response here. But beware of an older peppered bearded bell boy with glasses.