The Alamo — Attraction in San Antonio

I wish I could give this a 5 star but much of the staff doesn't uphold what the website and what the welcome center employees say. Some employees try to be kind and that we appreciate, while others were extremely rude.

The " surrounded " experience states online that enters accepted to 5:15. We came in at 5:05 after going through everything else because the welcome center recommended to do it last and the web page said they had the latter acceptance of entry. They started to not want to give us the tablets we already paid for.

I informed my husband and them we were told 5:15 was the cut off. The front desk then decided to be kind and give us the tablet. We understood we wouldn't have time for the entire experience to read it all but i vocally told my family that the close at 5:30 and to be kind we needed to be out by 5:25 to not hold them up.

As a party of six went went through each member going quickly some are faster readers then others.

The last in our group is my adult daughter. Who is very pregnant and tried to hurry. At 5: 25 to 5:26 we all turned in out thing but her she was on the last scene.

A very rude woman cut her short and was pushing us out, even though they weren't even closed and we had ben very kind and quick.

My daughter did as asked but ended up crying as we left. She felt bullied and scared. As a muslim family we get enough of the as is. I'm not saying that's what this ladies problem was with us just that is reminded us so much of every other time we were mistreated even when we were with the rule, not being disruptive and were kind to others.

The Church is Beautiful and incredibly sad. I cried heart felt tears for thw Beautiful people lost there and thinking of everything they went through..The staff there was kind and informative.

The exhibit was astounding. So many beautiful pieces. I never touched the glass but pointed and a staff member snapped at me not to touch though I never touched. He didnt follow anyone else from side to side of the room untill we started walking around the room..Some staff act like we were the enemy while others were kind. Not sure why such a extreme difference in treatment from person to person.

We are both U.S. army veterans and love this country and love Texas. We are Texans. We live by the border and in all our years just never made it to the Alamo. I can say we generally didn't feel welcome by nearly half the staff but felt very welcome by the other half.

Over all we would go again but honestly I would stay far away from staff just incase because the mean one really ruin the day and don't make you feel welcome. We donated to try to help conservation as well. I mention that because the rude staff really make us feel like why are we donating to some we don't feel welcome at. However, we aren't going to let mean people ruin our love for Texas or history it self. So we will come again and donate again when...

We had a hard time with this one. Rating it I mean. The Alamo is something we’ve learned about as young ones and interested to visit since. We knew what it was but didn’t know what to expect, yeah? It was neat and cool but…. They are SO fanatical about no one touching the actual building and there are SO many rules and we just did not really enjoy ourselves. We went to go inside and a group of older folks were in front of us, prob’ly in their 70’s, and this one man reached an arm out and leaned on the building. Just his hand. It was hot. Over 100 and everyone was affected. This gentleman was just resting. Well, apparently the rule is ‘DON’T TOUCH THE ALAMO!’ The guy letting people in said, “Sir don’t touch the Alamo.” The man was like “OH” and stood upright but the rest of his group laughed and so he thought the employee was joking with him so he went to lean over and touch it with one finger, laughing with everyone and this dude yells out “RANGERS! RANGERS! THIS MAN WON’T STOP TOUCHING THE ALAMO!!” Are you kidding me right now?! So the visitor apologized and told him he thought he was joking with him. Again, “RANGERS! This man won’t stop touching the Alamo!” It was stupid and totally unnecessary. If it’s so dang important, don’t let people visit. Seriously. Teach your employees how to interact with people or people may stop coming. There is not a lot to see and the things they want to show you, you can’t see. After visiting, I don’t understand what visiting is supposed to accomplish. Honestly. There is one set of restrooms as far as we were told and you have to go on a hunt to find them cuz directions are not clear so don’t wait until it’s an emergency. There is construction all around so I’m not sure where folks park. We walked from our hotel. Or swam if you understand humidity. All in all, after leaving we really felt like we could have spent our time better. Which is sad. It’s amazing how unpleasant people can affect your experience of a place. We are history buffs and always try to check out the historical places when we travel. But some things, just aren’t what they are made out to be. We did it and at least it was free but we won’t visit again. It is pretty at night, just watch out for the Ranger...

My last visit to the Alamo was nearly 40 years ago, back when my knees didn't creak quite as much, and I vaguely recall it involved less digital parking apps. This time, armed with pre-booked FREE tickets (you book for the day, not the time) and a family in tow (including those who believe "history" is something you watch on YouTube highlights), we ventured forth on a sweltering San Antonio day. A quick five-dollar parking score via an app (just a six-block constitutional – good for the step count!) set a positive tone right away. To our surprise, there was no wait to get in, a minor miracle given the popularity. Once inside, the atmosphere was surprisingly comfortable and uncrowded, a welcome reprieve from the heat and the typical tourist crush. The air conditioning clearly remembers the Alamo, even if some of us don't remember our last family vacation without sweating. Friendly staff members were strategically placed throughout, ready to guide, answer questions, and share nuggets of information. We caught a short video that, to my delight, even captured the attention of my history-averse offspring. Turns out, pivotal moments in Texas history can be quite engaging, even without explosions (mostly). Parts of the exhibit were outdoors, thankfully much of it shaded, saving us from melting into historical puddles. The price, or lack thereof, is simply amazing. It's truly incredible that such a significant piece of history is accessible for free. However, if I were the Alamo's Chief Experience Officer (a title I just invented), I'd suggest making some parts a bit more interactive. While the staff were genuinely nice, there was a recurring theme: they'd eloquently explain something, and then we'd turn to a sign and read the exact same information. It felt a tad redundant, like getting the same history lesson twice in rapid succession. Still, the availability of benches for weary feet was a thoughtful touch. We bravely resisted the allure of the gift shop, so its mysteries remain unsolved for us. All in all, to visit San Antonio and not step foot in this free, iconic landmark would be, in my humble opinion, absolutely crazy. We definitely remembered the Alamo – and enjoyed doing so, comfortably...