California Sound Inc — Attraction in San Bernardino

I have been a loyal customer of California sound since 2006 (when they first opened). California Sound installed speakers, subwoofers, amps, tint, capacitors and special customs on all of my vehicles. I moved out of the IE about 2 years ago. However, my loyalty remained with California sound. I recently purchased a German made vehicle. I called and spoke with Joe with hopes to have my tint installed, same day. Joe advised me to come in. He mentioned it will take a couple hours ( which is the normal time to perform tint). I returned to pick my car up and the tint looked great. I paid, got in my vehicle, pressed the push start and car did not start. My dash reflected " Key not inside vehicle", when in fact the key was on my lap. I attempted this multiple times before I proceeded back into the store to advise Joe. Joe was as shocked as I was. He spoke with the tint installed who stated, " I used the push start to drive the vehicle in here to do the tint. Once I was done installing I pushed it and it didn't start. So I used the second option and inserted the key to start the car. I'm not sure what happened." Joe attempted to find a solution via youtube, after multiple attempts and about 20 minutes later Joe was unable to detect the issue. The technician who installed the tint walked towards Joe and myself and stated, " I called my friend who installs tint and he said that happened to him before. These cars have a lot of sensors. You can take it to the dealership and they can fix it or reprogram the remote." I advised Joe that I do not have the time to take my vehicle to the dealership given my tight schedule. I requested a refund of $200.00 given they caused damaged to my vehicle and I am now required to take it to the dealership that will cost well over $200.00 to assess and perform repairs, not to mention the time it will take for the dealer to address the issue. Joe stated, " I can't give you refund your windows are tinted." I expressed that my windows are tinted, however my vehicle now has damages/ defects that it did not have when I dropped the car off, in which now I must have corrected at the dealership. Joe stated, " Take it to the dealership and bring us the bill." I advised Joe that live 2 hours away (in which is already knows) from California Sound, the dealership is 2 hours from California Sound in the opposite direction. I do not have time to drive two hours to the dealership, drive an additional two hours to California Sound, then turn around and drive two hours home. I advised Joe that I have been a loyal customer and spent thousands of dollars at this establishment for the past 14 years. If they were unable to perform the job correctly given its a foreign vehicle they should have said or disclosed the possible shortcomings up front. Joe shrugged his shoulders and said, " Call Kevin (the owner) on Monday.

I DO NOT RECOMMEND CALIFORNIA SOUND DUE TO THE LACK OF PROFESSIONALISM, INTEGRITY, AND CUSTOMER SERVICE THEY EXUDE WHEN THEY ARE AT FAULT. THEY TAKE ZERO ACCOUNTABILITY FOR THEIR WRONGDOING WHEN ITS A GREAT INCONVENIENCE TO YOU. THEY WILL ATTEMPT A JOB SIMPLY FOR THE MONEY, EVEN IF THE TECHNICIAN IS NOT EXPERIENCED. STAY AWAY... 14 years of service with zero...

I got my tint done a few years back at this place, which took about 7 hours! After 3 years the tint starts bubbling and looking purple. I went back to get it fixed and after hours of arguing with the manager or owner Joe he finally agreed to change my tint only if I paid for the labor $60 (even though the tint came with a so called lifetime warranty) I agreed to pay the $60 since I did not feel like arguing anymore. I took my car in Monday morning, I was the first car in. Joe told me it would be ready by 2 since they had to remove the old tint and replace it with the new, understandable. I came to pick my car up at 5 and was told that it would be ready by 7. I got upset. I had to be in Santa Barbara by 8 and was told it would be ready by 2. Only the back window had been changed by this time. I didn't understand what all they had been doing to my car for the last 9 hours. When I complained to the manager Joe he couldn't believe how upset I was and told me I could wait till 7 or take the car as is. I didn't understand how within 2 hours he was going to install tint in 4 windows but in 9 hours he couldn't get it all done. After arguing with Joe telling him how i couldn't wait and asking him why it had taken so long he became very aggressive and walked away throwing my car keys at me telling me he didn't owe me s* and I should feel lucky he was even fixing my tint (even though I had to pay with a lifetime warranty on it) I don't understand how this place is still in business it greatly lacks customer service. I've never had experienced this kind of treatment from a place of business. There was a guy standing next to me saying how he was there for the same thing, the tint job they did on his car was peeling off. That's when I decided to leave, taking my business somewhere else. I'm all for supporting small local businesses but places like these don't need to exist. They left all the trash inside the car but one of the guys who worked there was kind enough to take it out, you could tell he felt embarrassed for his boss. I told one of the guys there that the only reason I went there the first place was due to the good ratings that's when he told me that the 5 star ratings are from people that work there and some made up...

The incompetence of this place is staggering. 2 days 9 hours and they couldn't install an amp correctly. I took my car in had THEM check out my system to determine the problem and they told me it was my stock amp. My car came with a bit of an upgraded sound system, nothing great, but nevertheless an upgrade; 4 door speakers, sub and small amp. 5 hours later my car was ready for pick up. My car sounded like I had nothing but 4 tweeters in it, my balance and fader were flip flopped, my sub had no response to adjustment AND a buzzing sound even as radio was off. Took it back in next day and sales guy Edwin trys to tell me that my sub can not be powered because they installed a 4 channel amp, ok I'm confused, and tells me THEY didn't know I had a sub. How can you not know YOU guys inspected the system for the problem. I then switch my convo to Sammy the manager who says no problem we will fix the problem. 3 hours later they blame the buzzing on my wiring to my door speaker, says they have to rewire that speaker 85 bucks more, fine. Finally 4 hours later I drive off, still buzzing and now my sub sounds completely distorted. I call to speak to Sammy who has gone home for the day. Next day I call, after some researching I found out a car with 4 speakers and a sub requires a 5 channel amp, speak to Sammy who tells me my car is 1 in a million with a stock sub, bologna cus my suburbans have all had stock subs but OK, and that if I want to UPGRADE to a 5 channel to power my sub more money more money. Why, do I have to pay when you guys installed the wrong equipment to begin with. He says they did not, that my car is 1 in a million with a stock sub and that I would have to pay because I am the one wanting to upgrade to a 5 channel. He said my sub is working fine. I asked how is my sub working fine if it's not being powered by anything. He said it's being powered by your stock amp. I ask how if you guys said my stock amp was NO GOOD, he responds with, well my guys told me it was working fine. Bottom line if I want the proper equipment installed I would have to PAY MORE. Oh I took my car apart to inspect the "upgraded' wiring to my one door, NOTHING! From the amp to speaker wire splicing it's the factory wiring!...