Torrid — Attraction in San Bernardino

I went to visit there on July 8 around 6 PM and waited in line for half an hour while I was in line the workers asked me if I was there for the $25 off of 50. I said yes and then they went to go check if I had points. However when I finally went inside the store that was mostly filled with workers versus customers I was not even helped or offered help or offered to answer any questions. I had to wait in line just to ask a question because three other workers were busy stocking clothes instead of attending to people that have been waiting in line for a long time .... So I spent another half hour there picking clothes just so they can tell me at the checkout that I cannot apply the discount to clearance items which I was not aware of. This is the worst customer service I’ve ever experienced I’m not...

Associates are rude. They want to stereotype paying customers for thief’s. Went in to pick up an online order, should be simple but instead I had an associate go out of her way to follow my husband around, when he was simply looking around the store while I waited for the other associate to get my order from the back. It made him uncomfortable to the point he would rather wait outside the store. This is extremely unprofessional and your employees that were in the store on dec 19th around 6:30pm need to be reminded their job is that of customer service and not...

The clothes are amazing and sizes are accurate. However I wish they go back to cuter clothing more of a variety The employee are very helpful and friendly and will order anything from their website if you like. Also store pick up is free and they will give you a courtesy call letting you know your order is ready as well as a email. If your looking for plus size clothing that will last. Here's the...