Jerome's Furniture Mattress & Patio Superstore-San Diego Morena — Attraction in San Diego

One of the most disrespectful guest services i have ever experienced. We went to shop for new living room and dining room sets for our apartment, we understand that due to Covid many furniture shipments have been delayed, however when we arrived to this Jeromes and chose out our furniture sets we asked if they were in stock. The salesman (Danny) let us know that luckily they had 3 left in stock. We then told him that we would pay for It in full and schedule a drop off date as we needed the items ASAP. We went ahead and scheduled an appointment for the following week. The day the furniture was supposed to be delivered i still hadn’t received a verification text nor phone call so i decided to call the store directly. They mentioned that our couch wouldn’t arrive to their warehouse until the next day and we would probably not get our items until the following week. Clearly confused on where the miscommunication had happened i let them know that we would be in that same day to speak with a representative. Upon arrival we began to speak with a girl at the desk (Alex) who was the most disrespectful person who assisted us with this matter. She kept saying “Well I’m sorry but all i can do is give you free shipping and $100 dollars off and that’s it”. While we appreciate the credit we were not looking for compensation, we were trying to see where the miscommunication happened as well as see when we really would get our items. 2 days of back and forth and several managers after they finally got us our items about 5 days after they originally were scheduled to be delivered. Be aware that they do not let you know that your items have been rescheduled and they keep you in the dark about not having sufficient items in their warehouse even though when we asked they confirmed...

Jerome’s has a great selection of furniture, and we found the perfect couch for our needs. The salesperson was friendly and helpful. However, I found out after we bought the couch that there was a special “thank you”discount for first responders and people in the medical profession. If that was going on when we bought our couch, we were never informed of this. I am in the medical industry, so it would have been really nice to have known this. As for the delivery, that was where the 3 stars comes from. Our couch was delayed over and over again. That’s understandable with Covid, but after week after week of delays, it would have been nice to #1,, been informed of the delays, and #2,, maybe been offered something, such as delivery into the house rather than the basic delivery of boxes left out in front of our place. The real negative is that we were supposed to have been informed on Monday as to the delivery window on Tuesday. At 9pm, I had not received a call or message. I went to bed and never checked my phone again. At 6:30AM, the doorbell rings. The boxes are all out in our front walkway. Yay that our couch, which we LOVE, is here, but it sure would have been nice to have had better communication so we could have been better prepared. I checked my phone. I received a text at 9:15pm with a delivery window between 6-10am the next day. If that’s the worse thing that happened, then it’s not so bad. But, I do think the communication could have been FAR better. The only way I knew our couch was delayed week after week was because I have a friend who works for Jerome’s who checked our order status. I would have appreciated a phone call from our salesperson or local store regarding the delays. Would I buy from Jerome’s again? Of course. But I would ask for better...

My husband and I have been purchasing furniture from Jerome’s for years and spent thousands with them. We’ve always had a good experience and received quality products... UNTIL NOW.

Our most recent purchase was a couch that we’ve only had for 2 years. At the time of purchase, we were convinced by the sales rep to purchase the insurance and were reassured we’d be covered for any issues we encountered in the first 5 years. However, to our surprise and utter disappointment, we’ve realized this is NOT the case, and a complete lie.

We take very good care of our furniture (have no kids or pets in the house), yet the couch is suddenly ripping at the seams for no apparent reason at all other than a lack of quality. But we weren’t stressing because we purchased this awesome insurance plan, and Jerome’s takes care of their customers, right? WRONG AGAIN.

We called the insurance company to see about getting the couch fixed (as promised), to only be told that they couldn’t do anything for us because it wasn’t a SELF-INFLICTED incident. So let me get this straight - because we didn’t cause the issue, we’re not covered? So if we intentionally ripped the couch ourselves or poured red wine all over it, they’d fix it for free? That’s ridiculous and a fast way to lose your loyal customers!

What a complete waste of money and horrible experience. We will be going elsewhere from now on for all of our future furniture purchases, and so will our family members after hearing about this. What a rip off! Obviously, customer service isn’t their main goal - it’s to make money. How awful. Find a better company who’s more concerned with providing a quality product. Unfortunately, it’s...