Sky Zone Trampoline Park — Attraction in San Diego

We have been coming here under rockin jump for years. Both my kids and I were super excited to see that it’s now a sky zone. That was until we were forced to purchase a $12 shirt and sky zone specific socks. I have been to many sky zones in a variety of states and have never been forced to purchase a neon shirt and sky zone socks. It has always been acceptable to wear other jump socks, as long as they are meant for the trampoline, it’s NEVER mattered where they’re from!!!! I was shocked when we were told that my daughters trampoline socks we’re not good enough and that we had to purchase yours. It’s also kind of ridiculous that when you purchase a membership that you’re not provided with a shirt and socks complementary. on our first visit I was not interested in purchasing a neon shirt as it was not 7 PM yet. my daughter waited about 10 minutes in line to play dodgeball and in the middle of her game, the lights went out and glow time started. Within seconds the manager went in and escorted her out of the game because she did not have on a neon shirt. There was absolutely no reason that she couldn’t have finished the game that she waited in line to play and was in the middle of playing!!!!! needless to say we left immediately. Despite having a bad taste in my mouth after our first visit to the new sky zone, I wanted to utilize my membership and we came back today (Monday 11/25). Unfortunately, tonight did not go without issue as my autistic daughter was forced to takeoff her sweatshirt . Her sweatshirt that she was wearing because she was cold!!!! Because you could not see her ridiculous neon shirt she was not allowed to be warm and comfortable. Needless to say, I will be canceling my membership and not returning to this location. Maybe the fool that is enforcing these ridiculous neon shirt rules isn’t aware that it’s not pitch black in here. Not to mention, you can see people perfectly fine in normal colored clothing. It must not be a safety issue because it’s not required at ANY other sky zone locations , nor was it an issue for years under Rockin jump. I feel terribly for the poor staff that harassed on a daily basis because none of your customers find it fair or reasonable to be forced to purchase shirts and socks. Every single worker that was helping someone was dealing with your customers complaining. I have been told by workers that it’s just greed and a way for management to make money. I have heard staff openly complain about not being happy under New requirements and management. That they are constantly getting yelled at by customers over these new rules, that people walk out and they lose business because people refuse to purchase a shirt! I’ve been told that these new requirements are the decision of the district manager. You may want to inform said manager that it’s not a great way to get business! It is hard enough to get by these days and parents are choosing to spend their harder money to bring their children to your establishment. They shouldn’t be forced to to spend an extra $20 on your merchandise. It’s really quite sickening. I hope that all of these complaints get sent directly to the owner of the location. I will happily take my business to San Marcos! Lastly, the pricing of your snack bar is about double other sky zones prices. Again not a great way to get business! I’d like to end my complaint with sharing that Jordan at the snack bar is very friendly and hard-working. He was the only positive of this entire experience. I truly feel for the poor employees working here . Shame on management for...

I write this review as personal experience and should not be looked upon as what happens here all the time as this was my first time coming and can only speak on this one occasion. .

There were great moments and a situation that should have been handled appropriately by staff.

I want to start off with Polly who took time to ensure that I had a good understanding of how Birthday Parties happen there. She was amazingly helpful and is a prime example of how customer service should be handled.

Connie as well did an amazing job as there was slight miscommunication with billing but fortunately she was able to quickly assist in resolving the issue. Once again a prime example of how customer service should be handled but even better on a management/lead level .

Now unfortunately here is where the disappointment starts. My visit to this place was for my 10 year old's birthday party. At one point in the dodgeball area there was a specific individual who had caused problems. (blonde with a beanie, staff knows who he is due to the numerous complaints from other parents and not even those from my child's birthday party) This one "kid" was clearly older than the rest in the area and hurt SEVERAL kids. My child needed an ice pack due to face swelling, another parents daughter needed an ice pack due to face swelling, and I had overheard several other parents speaking about "blonde beanie kid" how he had injured their child. I went to staff about it and the first individual I went to Nate, was extremely rude. I get it, you're working with kids running around all day screaming, it can get stressful; But a concerned parent coming up to staff worried about CONTINOUS injuries from one individual does not dictate rudeness. Nate's demeanor can only be described as inconsiderate and disrespectful. "I GOT IT! I KNOW! I'M GOING TO TALK TO HIM NOW LET ME DO MY JOB" all responses from Nate from a simple "that kid has been injuring several smaller children. Now after informing alternate staff, as Nate clearly is not an individual to interact with in scenarios such as this, I was told it would be handled. 20 minutes later and blonde in a beanie is still in the dodgeball area now with another parent saying "that kid in a beanie just hurt my kid"..... this mf is still in the area and staff is allowing him to play with much smaller kids. Its safe to say there needs to be training or instructions on how to handle situations like this because if not only myself, another parent from my party, and other parents I have no association with are having an issue with one child and nothing is being done, it makes you have no desire to ever come back. There is still hope for this place as there is staff there that truly handle customer service appropriately such as the individuals listed above. Polly and Connie are the saving grace that give me the comfortability of trying this location again but hopefully there isn't a repeat negative situation.

TLDR; Polly and Connie = AMAZING customer service.

Nate = Rude AF

Birthday parties for those 10 and under avoid as they allow larger children to continuously hurt smaller children with minimal/ no repercussion.

Birthday parties for larger kids seem perfect.... granted no adults are allowed to continuously throw a dodgeball at them with a force requiring...

Absolutely bad experience with the front desk and their manager. I bought 4 "Two jumpers for two hours" tickets online and planed to use 2 tickets (each ticket accepts two kids to jump for 2 hours) yesterday and then the other two later this month. I showed up with 4 kids (including a friend's kid) and told the front desk that I only wanted to use 2 out of the four tickets I bought (2 tickets accepts 4 kids). However, she told me that I needed to use all four tickets all at the same time because it is how their system works. Nowhere on their website or on the ticket say anything about multiple tickets purchased in one transaction need to be used in one visit. Otherwise, I would not have purchased so many. I reasoned with the front desk and she kept telling me either I use two and waste the other two, or I have the kids play for 4 hours and use all four tickets in one visit. I had a 5-year old kid with me and I would not ask my 5-year old to jump for 4 hours just because their system can't separate multiple tickets and they were not evening going to try to resolve the problem. They are not considering their customers' well-being (asking a small kid to jump for 4 hour so that it is to their convenience).

Also, when I reasoned with the cashier and mentioned to her what their website shows. She told me I bought it from a third party company helping the store to sell those tickets so it should be the third party's company's responsibility! BE RESPONSIBLE! It is Rock n Jump authorizing the third party company do what they do. I bought the tickets through the link on YOUR company website. Do not push the responsibility to the third party company. Your company told them what to do and it is your responsibility to fix the problem as I bought YOUR product and service.

Then the manager came out telling me that she generously wanted to offer me a $30 game card to make up my lost. Please, I was going to lose $56 for wasting those two tickets. A $30 game card is not a generous offer and doesn't even make up my lost.

It should not be such a big challenge for them to give me store credit or voucher to come back next time and utilize my other 2 tickets next time. However, they didn't even bother! They were just trying to brush me away and not offering any reasonable solution! I had to cancel my online purchase through credit card dispute. Absolutely...