House of Air Trampoline Park and Café — Attraction in San Francisco

I really wanted to like this place, but their customer service was so aggressively terrible that I will never return here.

My girlfriend and I made reservations to come here. However, after spending a half an hour trying and failing to find parking(and eating 15 minutes into our scheduled time), we finally admitted defeat and I headed inside to get our money back. The person at the counter refused to do so, and after rolling their eyes and sighing finally got me to their manager.

She also would not give me my money back, saying that their policy was to require 24 hours of notice for cancellation. (no reaction when I explained that nobody gave me 24 hours notice that parking would be impossible.) She explained to me that if they refunded the money of everyone who couldn't find parking, they couldn't stay in business. (That should be a pretty good indication that their parking situation is woefully inadequate, and that they care far more about extracting money from anyone foolish enough to buy a ticket)

It was further explained to me that they couldn't give me my money back because, by buying a ticket, I was preventing another customer from doing so. I fully understand the point of this policy. However, in this instance it was absolute garbage, as the facility was noticeably dead at the moment, and ALL timeslots where open when i bought the ticket no more than a few hours before. Again, far more concerned with my money than with providing me a service.

So, that's it. This place sells tickets for a service that you will likely not be able to use, because they share a minuscule parking lot with a ton of other places, and there is no other parking nearby because of their location under the GG bridge. Then they'll try and keep your money. I say try, because I took the issue up with my bank, and was able to get my money back. If these scam-artists try and do the same to you, I suggest you reverse...

Overall a great experience, spoiled by a single employee with a power complex. Tl;Dr - I won't be coming back until he is gone, and if this is how they treat adults I especially advise against leaving young children here.

I didn't have my glasses so I couldn't see the employee well, but he was short and based on his attitude I'm guessing a teenager. I was there on a corporate outing, so a group of folks who've never trampolined in our lives and were just there to have a good time. The kid was assigned to us as we began a game of dodgeball. First, he was purposefully deaf to our multiple requests for the rules (we do have internationals here!) until he got frustrated that we weren't starting when he said start. Second, he was unnecessarily rude ("why can't you guys just line up when I say so????" As we were slowly meandering out after a game. Sorry, we're not kids, we do get tired and slow :) ) Third, each time a side started losing he'd jump in to 'help', but it mostly seemed a way to show everyone up. Yes, I know you are capable of spin jumping and headshotting someone backwards, but that's wholly unnecessary as they were still trying to get up from tripping over. Speaking of headshots, I'm pretty sure he said it was against the rules, but most of the violations were by him against us, and he threw by far the hardest. His supervisor actually stepped in to tell him to cut it out, but the kid just continued on by jumping a little lower so the other employees couldn't see him doing it behind the walls.

So yeah, typical teenager for you. But it doesn't make for a pleasant experience, and so while I'm excited about trampolining now I'll be looking for a different venue. I'd also be wary leaving young children here with this employee, he doesn't seem like he'd care very much about...

Their motto should be, "We exploit you because we can!" I took a group of preteen girls here for a birthday party last weekend. Despite the fact that they all had a good time, I was soured by the many rules imposed on customers designed to bilk them and showing a genuine disregard for them as well. First, when you buy tickets, they list their rubber bottomed jumping socks as an "add on" (for 2 dollars each). However, you cannot decline this add on, even though the website makes it seem as if you can. I unchecked the add-on box several times, but still ended up paying for their socks. Then there's the way they treat their customers. In line to get our wristbands, I was told I couldn't stand between the check-in desk and the concession stand. No one was going in or out between the two, and I was trying to make sure everyone in our group got processed, but no matter, I couldn't stand there. The check in desk gave us the wrong color wristband, and when we got to the jumping area, the supervisor wouldn't let the girls jump until I went back and got the right color wristband. Really? Come on! After that, I was told I couldn't jump if I wasn't wearing their socks. So back again to exchange those for the ones I was forced to pay for online but hadn't bothered picking up. After jumping for a little while, they closed off part of one of the areas, saying a private party had bought exclusive use of it. I had tried to plan a less crowded time to be there, but suddenly the main area shrunk by 1/3. Any one of these things would have sucked, but the relentless disregard for the customers seemed baked in to their business model. I will definitely...