Movement San Francisco — Local services in San Francisco

Be advised: Do not get a membership. A day pass will suffice.

My experience with the facilities and community have been great, as well as most of the staff members.

However, their membership cancellation process has proven to be greedy and robotic beyond what I expect for a corporation.

Membership is a trap where the Gym will try to squeeze several hundred dollars when you cancel, even if you haven’t used their service in months.

I’ll probably be permanently banned for posting this, though I sincerely hope not. Unfortunately it’s the only recourse I have to respond to their unreasonable treatment of me.

I hadn’t used the gym in months, and I had left the company I was working at. The membership was on the corporate card as a benefit.

When I got an email that there was a declined charge, I ignored it because, well the credit card was cancelled and I had moved. I visited a couple months later and talked to them about it. At the desk they understood my request and assured me that I could email and explain the situation and it would be worked out.

However, via emailed they refused to understand my situation and instead kept parroting the contract. They are barring me from entry unless I pay the hundreds of dollars they claim I owe them - for charges made on a canceled credit card after not attending the gym a single time during the disputed...

The user experience is too bad in planet granite, compared to touchstone. The pad for signing waiver cannot work. It wasted about 30 minutes to sign it! The most important thing is they are totally not friendly! They only think about making money! You cannot teach others climbing and belaying here, while you can teach others in Touchstone. You cannot say they do this for safety because the belay test is simple and cannot cover all things. They only want to enforce new climbers paying for belay learning session! Touchstone is much better than them. You can teach others in the gym but the belay test is very hard. They require you to take tests more than one time to make sure you know all about belay. And require a lot of additional safety checks and actions. Moreover, different prices of passes and membership for different positions in PG! I want to remind you, please buy monthly membership in SF or Belmont instead of Sunnyvale! The membership is $120 higher per year in Sunnyvale than in other places! Also other passes! But the 10 visit pass only can be used in the gym you buy this pass! Overall, they only want to make money! Never care about customers! Please do not...

I love this place. I've been coming here since they opened in SF, and I've been a frequent visitor of the Sunnyvale and Belmont locations, prior to that. Needless to say that I was actually pleasantly surprised when they opened PGSF. The layout and the clean, full gym setup with yoga classes and saunas is a real poke in the eye to competing rock gyms, which always seem too packed, sweaty and stinky. It's a great, old warehouse-style building (which was once a motor pool, I think). The roof was raised for longer top rope routes (50+ ft?), and the wall overlooking Crissy field is all windows, which makes for awesome scenery while climbing--especially, when the full moon rises over the City. There are some great route setters that are regularly changing all the problems on the tall walls and the extensive bouldering area. The workout area is really nice, with solid equipment, weights and gym bars that are useful for workouts geared to climbing. The yoga and core workout classes are some of the best I've had. Great people and a great facility. The only thing that I can consider a gripe, is that my favorite gym is becoming...