Subpar Miniature Golf — Attraction in San Francisco

Just speaking on my experience today. I called in to set up a reservation for this Saturday and with the employee that picked up the phone and taking my information, I was able to make the reservation happen for just a few people. From my daughter’s birthday we were excited to go mini golfing here for the first time. I received an email from Sade the manager And was told they have to cancel my reservation because I need to do it online which wouldn’t be a problem but I was told I could pay in cash in person once I got there then I was told I have to pay the whole amount full with a debit card etc, And had explain to them that my wallet was missing and I was waiting for my new card. Is there anyway I can still set that time slot for us to show up and pay in person and the manager over the phone seemed a bit pushy a bit to direct and as being the customer I was misguided from the get go, and was already sent a confirmation for my reservation and for that time slot. I was hoping that they can somehow help me and my daughter out by understanding our situation, since the The reservation was already accepted that the manager, Sade could make an exception due to The discrepancy not being on my behalf. I feel that being in the customer service industry that the tone of voice I was spoke to the way I was directed to feel as if there’s nothing that she wanted to do for me and just wanted to get off the phone. So I will be spreading the word and letting people know before they spend the money here that is probably best at other options, And also help your employees understand the details of how things operate so that this doesn’t happen again to another family now I’m stuck with my daughter being very sad not being able to have her birthday time spent their golfing. We will not be returning to this place, and will be spreading the word regarding the lack of customer service...

My rating of 5 stars is based on the following services, staff interactions and facilities I experienced during my visit on Dec 17, 2019. Time spent at the venue: 13:00 to 16:30 PM, games played: 6. My Experience at Subpar MiniGolf: Customer Service: When I go to the US, I love to minigolf, but the listed pricing they did not have all-day rate. So call the venue and manager offered me a deal, based on my circumstances, and on Dec 17, 2019 the arrangement we was noted and honored in their records. *I am not going to list the details as this was a special arrangement and it was honors because I was by myself.

Customer Service during play: Pretty good! They also informed me that they had a office party coming in and had to attend to them. But I had time so it was a none issue.

Food and Beverage: The course is equip for players to carry around their Alcoholic or non-alcoholic beverages, because the hole marks are equipped with cup holders. That is very innovative as I have not seen that at any mini Golf venues I have visited. They can accommodate and cater to large groups, specifically adults as I was playing around an office party while I was there. (Rating based on service observed and presentation of the catered food provided to the office party only)

Facilities: There is an arcade as well as the mini Golf course, there are programmable lockers (for paying customers), as well as cup holders on the Hole markers.

The layout of the course will give you an overview of all attractions to visit and see in San Francisco, as all 18 holes are based on the main tourist sites and landmarks related to San Francisco.

So if you are planning a trip to San Francisco I would definitely recommend visiting Subpar Minigolf for a...

We loved Subpar when it was in Alameda so decided to check out the new spot in SF--courses have definitely gotten an upgrade which was nice--landmark buildings are better designed and constructed. Our experience was soured by the large group of about forty adults enjoying a work party. They were perfectly nice people and I don't begrudge them their party, it was just annoying to have to wait for them because the space is tight and they kept leaving their drinks and food everywhere so we couldn't sit on the benches while waiting for them to finish. Part of the reason we decided to go on a weekday was to avoid a crowd so this was a bit frustrating. Overall, we were there a LOT longer than I had anticipated and spent most of that time just waiting for others to finish so we could play. Not sure how this situation could have been handled differently as I probably would've been equally (or more) disappointed if we had made the trek out there to discover they were "closed for a private event". I guess I just wish the guy at the counter had given us a heads up that things might take longer than usual because of the large party so that I would've known what to expect. Despite this, my son and I had a good time and I would take him again--maybe I'll just call ahead of time to make sure no huge parties are happening first thing on...