Ramos Furniture — Attraction in San Jose

I recently moved and wanted to buy new bedroom furniture. I went to the show room and have a great experience. I found the bedroom set I wanted and ordered it and paid for it in full. I was so excited.

My bedroom furniture was delivered and the night stand was damaged

At this point it’s been about a month since my nightstand was delivered and it’s been a very frustrating process to get a new one delivered. There was no accountability on the Ramos furniture end of things. No one apologized for delivering damaged furniture or the inconvenience it has caused me. Almost a whole week went by before I heard from anyone. The customer service in the store was phenomenal. I had a great experience. Seems like after everything was paid in full and I walked out the door the experience went downhill quickly.

I was called to schedule the initial delivery and told that someone would call me the day before to give me a window for the next day. No one ever called me to schedule my delivery time. I called the store MANY time and no one ever answered or called me back. Finally I got a hold of someone and she insisted that they must have called me and I missed the call. Somehow this was my fault. Not great customer service there. That got pushed out another week. Then I went as told the drivers would call 30 minutes before they arrived. They didn’t. They delivered a damaged nightstand and when I brought it to their attention they told me to call the store. They also didn’t clean up their mess of delivery afterwards. They left wrapping and plastic parts in the drawers of my bed.

I reach out to the store and they tell me to email Tony and that he will call me the following Monday. Never got a reply from him ever. Another person replied to my initial email 4 days later says “I will be requesting for this to be exchanged”. Not “I’m sorry for the inconvenience” or anything to that effect.

I understand that stuff happens, like the damage to the furniture, but the part that speaks volumes about a company is the customer experience. It’s how the company handles an issue when it arises. Ramos failed in the customer experience category. I went to Ramos because it was local and I knew they had been in business for a long time. I figured that means they must be doing something right. I really should have check their reviews first. 2.6 stars. Yeah. I can see why now.

I love the furniture that I bought got but the experience has been mediocre at best so sadly I can’t recommend Ramos to anyone. The Ashley furniture I bought can be bought at many stores. The Ramos store needs to focus more on the customer experience to ensure that you have returning customers. I will never buy furniture from...

My husband and I bought a bedroom set in July. Paid for it full from Ramos' Petaluma store which is noe permanently closed. We were told it would take 2-3 weeks to get the furniture delivered as it was a special order. Now here it is October and we don't have our bedroom set. I have tried repeatedly to contact their warehouse in San Jose, left messages and no response back. I finally contacted the Hayward store and they were able to contact the warehouse while they still had me on the other line. She asked Richard to call me right away and he said he would. 3 hrs later still no call so I called the Hayward store again and she called Richard again to call me. He did and set up a delivery date of October 17th today. No courtesy call the day prior to let me know what time they would be here if they will even show up!! My husband and I are senior citizens and my husband disabled. This business has over $3200.00 of our hard earned money!!! We thought we were doing the right thing of buying from a business in our community but this had turned out to be the biggest headache which I don't need having fought a cancerous brain tumor. We want our furniture or our money back!!!!! Thank you Hayward store for...

Going inside Ramos, the sales people always are eager to help. They don't hover and are there to answer questions. My last visit to Ramos left a bad impression. I ordered a dresser, dining table set, and living room sectional. I was told all would be delivered together which should be no more than 2 or 3 weeks maximum due to the sectional is a special order. After 3 weeks, I called several times, leaving many messages on voicemail. No one would return the call. I saw on the website a chst box and used it. This was 12/5 and someone actually sent me a text saying the sales person Candy, would call me the next day. She actually did, telling me she was trying to get a hold of the manufacturer to get a ETA date, also promising to call me back as soon as she got the information. Today, 12/21, I have again left several messages ewit no return call from anyone. Looks like I will have to take a drive to the Burke store to get an answer. It's been 6 weeks. I can understand 6 weeks for a special order, if you are told the honest truth up front. But to be lied to and then have so much trouble just to get someone to answer the phone or call bsba is not acceptable and not a business I want to deal...