Mesa Rim Climbing Center (North City) — Attraction in San Marcos

Brand new to the gym. Was hoping for a good climbing experience but we didn’t even get the opportunity to climb. When we walked in we were immediately barked at to close the door behind us. Did not get greeted after that. Walked up to the desk and was ignored so we went over to go fill out the waiver based on what we’ve done at previous gyms. Finally we were awkwardly greeted by the front desk and told that we would need to test out for top rope only AFTER we had asked. Did not get an offer to get shown around the gym, did not get told any gym rules, and I was shooed away so that my partner could do the top rope test out. Upon my partner walking up to the ropes she got handed them and the worker said “tie off like you’re the climber” and then walked away and couldn’t be found for ten minutes. We also weren’t told that we would need to have our own grigri because all the previous gyms we’ve been to has them already attached. They didn’t have any to rent either. Because of our previous gym experience we were also unaware on how to attach the grigri to the rope but that didn’t matter we just got told to test out another day and they didn’t offer to teach us how to put it on. While I was waiting for my partner to be done with their test out I was watching the climbers in the gym and not a single worker was calling anyone out for the unsafe climbing I witnessed. I watched a belayer lose control of their rope and let their climber fall 10 feet against the wall, belayers sitting down while the climber is actively going up, and the front desk was left unattended for at least five minutes while we waited for someone to give us a refund of our day pass and we watched people walk in without scanning in. Maybe it was just the workers that day but I will not be coming back...

Absolutely love this gym! Great for beginners and I feel like it has a good variety of problems for each climbing style. However, the customer service I received from one of the staff members, Roman, was a complete 180 to what I normally experience at NC and the rest of the gyms. I'll admit that I was running a little late behind closing, around 2-3 mins after closing, but I had scraped my hand a good amount to where I desperately needed a couple bandages, just to cover them long enough to where I could go home and properly care for them, which wouldn't be for a long time since I had plans already made. Instead of receiving the amount of bandages I needed, to which I explicitly verbalized so that I can just receive the amount I needed to care for my hand and go because I know the staff members were already staying overtime, Roman only gave me two and proceeded to do something else, to where I had to stay longer and ask for more to care for my hand. I was met with reluctance and a disregard for my injuries by being told it was two per person. I'm not sure where that policy came from or when it may have changed because they used to have a little care station past the front desk. But for the price I'm paying each month, I would expect better from all the staff members. :/ I'm glad I haven't had other bad experiences here and anywhere else other than this. This really disappointed me, though, especially when I really needed to take care of my wounds, but felt like I had to beg for...

If I could give Mesa Rim North City a billion star review, I absolutely would. After my boyfriend and I bought a one week membership after just wanting to go just for the day, we were driving about an hour each way to go--for all seven days! After going to several climbing gyms, this one is easily the best. It is clean, has a simple layout, and is beyond fun. Also, compared to other gyms, it is not busy, allowing you to do whatever climb you want! There is no stigma and you can be just who you are there. I genuinely love it. I grew up in Utah surrounded by what I thought were amazing climbing gyms. This place is now my favorite!!

Besides this, the staff there are amazing. We were able to go to three yoga classes and all the yoga instructors were fantastic. If you have the chance to go to a restorative yoga class with Alice, do it!

Also, Brandon, Bernardo, Tatiana, and Ava (& one other girl! I forgot her name!!) were absolutely amazing. Their customer service was beyond anything that I have ever seen. They were very approachable and if we didn't live so far away, we would go just to go say hi to them!

We decided on a whim to go to this gym because there are so many that are closer to us! I can't say enough how grateful I am to have chose Mesa Rim at North City. Being able to go here everyday, rather before or after work, has been the highlight of my day. So thank you all at Mesa Rim for giving me one of the best...