Tropical Smoothie Cafe — Attraction in Sandy Springs

My review is on the Tropical Smoothie Cafe - GA024, 5740 Steeplechase Blvd, Suite 100, Cumming, Ga 30040 where Mike Haines is the owner. I recently submitted a survey about my experience there. I spoke to Kaleah-General Manager on 9/18 around 10:30am. I told her that location is a "hit" or "miss" with service/food/smoothies. I also said it's more of a "miss". I said the presentation/quality/quantity/taste of the food has been a "miss" at times, the taste of the smoothies has definitely been a "MISS" and the customer service, a "miss" at times. I told her I have visited a couple of Tropical Smoothie locations (Windward Parkway in Ga and Naples Fl) and have not had any bad experiences. She said addressed the smoothie issue by saying how the water is dispensed may be a factor to the smoothies not having flavor at their location so I may need to ask for "lite" water, which I do that anyway. I then asked, since this is a franchise, shouldn't all stores be on the same level/page? She said yes but some stores has newer systems and some has the older systems so they are working through things. I then asked if they change their water filter as required? She hesitated and said yes. Then she suggested I can go to another Tropical Smoothie which is about 10 minutes away to avoid having a bad experience. I told her that was disheartening for her to say that because I am about 3 minutes away from her location and why should I go out of my way for something that can be easily remedied at their location. I've seen many other customers complain about different things there. She said she just didn't want me to be dissatisfied. She then said, we have your number "saved", you may have called several times. I have because if something isn't right with my order I'm going to address it. What annoyed me is why SAVE my number? Are you singling me out? If so I will be contacting corporate and the news media for an immediate conversation. I asked for her name/title again, then I asked who was her manager, she said the owner and I can google that information online. Her response really took me back AGAIN! I asked why wouldn't she give me the name, why have me look it up? She said they can not give out phone numbers/email addresses. I told her I only wanted the name, I did not ask for anything else. This location MUST do better and training is needed across the board. I would welcome a conversation from Mike Haines-owner. You have my number saved so...

The Sandy Springs Tropical Smoothie is AWFUL!!!

Buyers beware!!!! I’ve ordered from this location several times and have never had a problem. The “manager” argued with me about a half full cup I received. She said that she made my smoothie and she knew the cup was half full. Wait, whaaat??? Why in the world would that be acceptable to her as the store manager??

I have receipts from the times and days I’ve ordered and she told me she couldn’t look up my past purchases.

Furthermore, I told her I had never received a half cup of this smoothie. I encouraged her to look back at my recent purchases using the Order ID. She never agreed to do that.

The best part is she thought she put me on hold to make a call to her boss except she DID NOT put me on hold. I heard and recorded her talking to her boss and telling her I just wanted something for free and that I was saying was just “bullshit and I was “one of those” people looking for something for free. The boss agreed with her.

She also, like a horrible manager of a store would do, told her staff that I was “bullshitting” and that “she personally made the order and knew it was half full

All the while I could hear and recorded what she said.

Telling her staff that no one has ever placed an order like the ones I’ve ordered a number of times—as you can see in the photos that is not true.

In fact all the other smoothies I’ve ordered previously were full to the top of the cup.

I guess her staff members know more about making smoothies than she does! Horrible leader to her staff and bad example to set for her team to her team members. Also a poor representation of the Tropical Smoothie brand!

This woman argued back and forth with me over an $18 dollar smoothie order. Seriously?!?

Tropical Smoothie has so many competitors in the area and I will be purchasing from them instead of this horrible store.

They don’t have a drive thru and I know that hurts their bottom line and they are in a desolate shopping plaza.

Anyway, they have lost a customer forever and I hope many people see this review and stop patronizing Tropical Smoothie—by the way, it’s the location at the Perimeter across the street from the Good Will and in the same parking lot as Wendy’s. Stay away from there...

Re:your Centerville , Oh location. On Tues, 1/18 I was treated beyond disrespectfully by a woman calling herself the General Mgr. She refused to give me her name. She is white, blond, glasses, med. heigth & frame. During the holidays I had purchased 4 $20 gift cards & a smoothie. The clerk forgot to put the receipt with my cards so later when checking my bank statement I discovered I had been overbooked about $12. The next time I went back I talked to the man there that day (it's always different people). He agreed to give me 3 free smoothies to compensate me & took my name & said he would put the info by the register. My first 2 free smoothies went fine butbon 1/18 when I went to get the last one the Genl. Mgs. gave me the 3rd degree, said there was no paper with my name even tho she didn't even look.I had on arrival told her my name & the details & she accused me of demanding free food & being aggressive. I hate confrontation & do not have an aggressive bone in my body. I had been going to this location for years & loved Jane & the crew that worked there. Quite often I left $20 tips in the tip jar. I told the Genl. Mgs. never mind, I was leaving & that I would not do business there anymore. She let me know that was fine. I left but realized I wanted to get her name but as I said she refused to give it to me. She then proceeded to start loudly saying "OK, I'll give you a free smoothie, want some food, both, it's yours, what do you want?" This was all showboating for the customer who was standing behind me. I had a mask on so maybe she was having trouble hearing me & yet she accused me of being loud which with a sore throat I could not have done anyway. This person is totally unprofessional, angry, impatient, and so very.unqualified to be working with people. She has zero people skills. I realize your stores are franchised but ultimately, all of these complaints fall upon your company name & CEO. It saddens me that in today's world we cannot find better...